Solution Architect – FM

Add expected salary to your profile for insights Own the overall solution architecture for CMS upgrade and related FM digital platforms (ACRS, micro‑learning, APIs, IoT, dashboards). Produce high‑level and detailed designs covering applications, data, integration, infrastructure, security, and operations. Define architectural standards, design patterns and reference architectures for hospital and tunnel solutions. Integration & Data Design and govern integrations between CMS, CCeP, ACRS, internal systems and client systems using APIs, ETL and messaging. Work with System Analyst / Senior Developer and CMS Product Owner to define data models, mapping rules, and interface specifications based on the projects list. Ensure solutions support accurate reporting, analytics, and future AI/automation use cases. Stakeholder Collaboration (IT, Operations, Clients) Translate business and operational requirements from FM operations teams, hospital and tunnel clients into technical architectures and roadmaps. Run workshops with contract managers, client representatives and IT teams to validate designs and implementation plans. Provide architectural guidance to Network System Supervisor on infra/network/security impacts of new solutions. Evaluate and recommend new technologies (IoT sensors, robotics, AI image tagging, people counting, etc.) and integrate them into a coherent roadmap aligned with Serco regional ambitions. Support pilot design and roll‑out with clear success criteria, technical approach, and handover into operations. Security, Compliance & Risk Embed Serco Information Security Management Regulation and Risk Management Regulation requirements in solution designs, including access control, encryption, secure operations, and business continuity. Work with CISO/Information Security Manager to ensure alignment with corporate standards and NIST‑aligned controls where relevant. Delivery Support & Governance Provide technical leadership throughout the solution lifecycle: estimation, design, build, test, deployment and transition to BAU. Review and approve technical designs from internal developers and vendors; ensure documentation and knowledge transfer to operations/support teams. Contribute to tender responses and client proposals with architecture views, high‑level designs and technology narratives. Qualifications & Experience Education Bachelor’s degree or above in Computer Science, Information Systems, Engineering or related discipline. Experience 8+ years’ experience in systems design and development, including at least 3–5 years in a Solution Architect or Senior Technical Lead role. Proven experience designing and delivering enterprise solutions involving: Maintenance/asset management (CMS/EAM), OT/IT integration, or similar operational systems. Integrations (REST APIs, web services, batch interfaces, ETL) and relational databases (e.g. MS SQL). Background in facilities management, healthcare, transport or industrial/operational environments is a strong advantage. Technical Skills Strong understanding of multi‑tier architectures, cloud/on‑prem hybrids, networking basics and security controls. Hands‑on familiarity with: API design and integration patterns. Reporting/analytics platforms and data modelling concepts. Identity and access management, encryption, logging and monitoring practices. Exposure to IoT platforms, sensor integration, or AI/ML pilots is a plus. Soft Skills Excellent communication skills in English and Chinese; able to explain complex technical topics to non‑technical stakeholders. Strong facilitation and documentation skills (architecture diagrams, design documents, interface specs). Collaborative mindset, able to work closely with IT, operations, vendors and client teams. Practical, delivery‑oriented, comfortable working in a lean team with hands‑on involvement. Attractive remuneration package will be offered to suitable candidates. Interested applicants may click “Apply Now” to submit a detailed resume with current and expected salary. Your application will include the following questions: Which of the following statements best describes your right to work in Hong Kong? How many years' experience do you have as a Solutions Architect? How many years' experience do you have in the IT industry? How many years' experience do you have in a software development role? #J-18808-Ljbffr