Guest Services Agent
2 weeks ago
Guest Services Agent (Telephone Operator) As a Guest Services Agent (Telephone Operator) at Kimpton Tsim Sha Tsui Hong Kong , you will manage incoming calls from both prospective and in‑house guests. Your role is crucial in addressing inquiries and providing accurate information about our hotel amenities and services. By following the Kimpton Guest Journey you will recognize each guest as a unique individual and create memorable, personalized experiences. Day‑to‑Day Every day is different, but you’ll mostly be: Efficiently managing a high volume of incoming calls, ensuring timely responses to guest inquiries Sharing detailed information about hotel amenities, services, and local attractions to enhance the guest experience Collaborating closely with other departments to ensure guest requests are fulfilled promptly and accurately Staying up‑to‑date with hotel policies, procedures, and promotions to provide accurate information to guests Addressing guest concerns and complaints professionally, ensuring satisfactory resolutions What We Need From You A minimum of 1 year work experience in related positions (fresh graduates are also welcomed) A bachelor's degree in hotel management or equivalent Excellent communication skills in spoken and written English, Cantonese, and Mandarin; knowledge of other languages is an advantage Strong interpersonal skills to effectively interact with guests and collaborate across departments A great team player who respects all cultures, welcomes different perspectives, and celebrates diversity A commitment to service excellence, with a proactive, discreet, and detail-oriented approach Proficiency in Opera, Stay Please, and Alliants is a plus Don't quite meet every single requirement, but still believe you’d be a great fit for the job? We'll never know unless you hit the "Apply" button. Start your journey with us today. Details Seniority level: Entry level Employment type: Full‑time Job function: Other Industry: Hospitality Location: Kowloon City District, Hong Kong SAR Salary: HK$25,000.00‑HK$30,000.00 (approximately) #J-18808-Ljbffr
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Guest Services Agent
6 days ago
hong kong, Hong Kong SAR China IHG Hotels & Resorts Full timeJoin to apply for the Guest Services Agent role at IHG Hotels & Resorts Our guests’ memorable experiences have to start somewhere. So why not with you? As the Guest Services Agent at Kimpton Tsim Sha Tsui Hong Kong , you will take ownership of delivering exceptional first impressions – managing the activities of front office operations to ensure that...
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Guest Services Agent
2 weeks ago
Hong Kong Island, Hong Kong SAR China Kimpton Tsim Sha Tsui Hong Kong Full timeGuest Services Agent Join to apply for the Guest Services Agent role at Kimpton Tsim Sha Tsui Hong Kong About Kimpton Tsim Sha Tsui Hong Kong Immerse yourself in a luxe metropolitan escape at Kimpton Tsim Sha Tsui Hong Kong, the city's 'culture of time' that intertwines modern interpretations of local heritage with multicultural cues. Our thoughtfully...
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Multilingual Guest Services Agent
2 weeks ago
Hong Kong Island, Hong Kong SAR China IHG Hotels & Resorts Full timeA leading hospitality group in Hong Kong is seeking a Guest Services Agent (Telephone Operator). This role involves managing incoming calls, providing detailed information about hotel amenities, and ensuring guest satisfaction. The ideal candidate has a bachelor's degree in hotel management, excellent communication skills, and a commitment to service...
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Guest Service Agent
2 weeks ago
hong kong, Hong Kong SAR China Sheraton Hotels & Resorts Full timeGuest Service Agent Job Number: Job Category: Rooms & Guest Services Operations Location: Sheraton Hong Kong Hotel & Towers, 20 Nathan Road, Hong Kong, Hong Kong, China Schedule: Full Time Remote? No Position Type: Non-Management Position Summary Our jobs aren’t just about giving guests a smooth check‑in and check‑out. Instead, we want to build a...
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Guest Services Agent
4 days ago
hong kong, Hong Kong SAR China Kimpton Tsim Sha Tsui Hong Kong Full timeGuest Services Agent (Telephone Operator) Join to apply for the Guest Services Agent (Telephone Operator) role at Kimpton Tsim Sha Tsui Hong Kong . Why We’re Here Kimpton believes heartfelt, human connections make people’s lives better, especially those who work here. Our founder, Bill Kimpton, rebelled against impersonal, generic hospitality that makes...
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Guest Services Supervisor
2 weeks ago
Hong Kong Island, Hong Kong SAR China IHG Hotels & Resorts Full timeJoin to apply for the Guest Services Supervisor role at IHG Hotels & Resorts . Our guests’ memorable experiences have to start somewhere. So why not with you? As the Guest Services Supervisor at Kimpton Tsim Sha Tsui Hong Kong , you will take ownership of delivering exceptional first impressions – managing the activities of front office operations...
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Reservations Agent
2 weeks ago
Hong Kong Island, Hong Kong SAR China Kimpton Tsim Sha Tsui Hong Kong Full timeOverview As the Reservations Agent at Kimpton Tsim Sha Tsui Hong Kong, you will be the first point of contact for guests seeking to book their stays. Your primary responsibilities include managing incoming reservation inquiries, processing bookings, and ensuring accurate information is entered into the reservation system. You will assist guests with their...
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Reservations Agent
2 weeks ago
Hong Kong Island, Hong Kong SAR China IHG Hotels & Resorts Full timeAs the Reservations Agent at Kimpton Tsim Sha Tsui Hong Kong , you will be the first point of contact for guests seeking to book their stays. Your primary responsibilities will include managing incoming reservation inquiries, processing bookings, and ensuring accurate information is entered into the reservation system. You will assist guests with their...
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Guest Services Agent $3,000新人獎金
4 days ago
Hong Kong Island, Hong Kong SAR China Tai Hung Fai Hospitality Management Limited Full timeResponsibilities: Provide effective courteous services at the Front Office and resolve any guest dissatisfaction in a professional attitude; Perform check-in and check-out procedures for hotel guests; Greet and welcome guests, and respond guests’ enquiries promptly, efficiently, and courteously in a professional manner at all time; Other ad-hoc assignment...
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Stewarding Agent
2 days ago
Hong Kong Island, Hong Kong SAR China Mandarin Oriental Hotel Group Limited Full timeMandarin Oriental, Hong Kong is looking for a Stewarding Agent - Terrace Boulud to join our Food & Beverage Service team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental...
