Global Account Manager, Global Payment Solutions

Global Account Manager, Global Payment Solutions - Corporate & Institutional Banking Location: HSBC Central & Western District, Hong Kong SAR In This Role You Will Manage the liquidity and cash management needs of a portfolio of Financial Institutions, Multi‑National Corporations and Local Corporates. Maintain close relationships with decision makers and key influencers in the client’s RHQ/GHQ Treasury and Finance organisation. Accountable for the retention of annual revenue of your portfolio of clients, including capturing opportunities and supporting growth of your clients; identify opportunities to deliver Client Service excellence locally, regionally and globally; effectively managing any risks and issues. The role holder must have a strong understanding of the cash management business including identifying and dealing with actual or potential business or relationship risks. A GAM must have superior written and communication skills; must be able to put highly complex product and/or technical information into simple terms; maintain full logical and technical client business footprint globally (e.g. accounts, services, profiles, users, mailboxes and encryption protocols, file exchanges, etc.). Point of escalation for other stakeholders supporting the client and for the client themselves on all GPS Service engagements. Take ownership to resolve cash management related client service issues and challenges as the final escalation point, working and collaborating with Implementation, Sales, RMs and Technology. Coordinate global service delivery with counterparts in other regions/countries across HSBC markets and be the central global contact point for service escalation matters; lead projects focused on existing business retention (e.g. GBS/TWIST billing global setups, file format conversions, Connect Digital migration). Proactively review global client activity and existing solutions with GPS to identify any opportunities to improve the client’s experience with HSBC. This includes, but is not limited to, reducing service queries and reject/error rates, streamlining processing time, improved data/payment security, identifying opportunities to streamline client processes, eliminate redundancy, strengthen relationships and increase wallet share by recommending new products & solutions that will benefit the client’s business operations. Continuously adapt to balance and prioritise different demands of their portfolio while managing requirements from multiple stakeholders; monitor metrics and performance indicators of service levels and develop and implement remedial actions as needed. Including attrition analysis and management; exceptionally support clients beyond normal business hours aligned to specific client requirements, HSBC business requirements or exigencies. Provide analysis and recommendations to senior management on client focus, attrition, and engagement; as Regional/Global Account Manager, maintain regular dialogue with in‑country client service teams to foster teamwork and cooperation. Provide guidance to in‑country service staff on service‑related issues, managing escalations from client’s regional office (RHQ/GHQ). To Be Successful You Will Need Previous banking experience working with FIs/Corporates in a sales, relationship, or account management role. Specific experience with large multi‑national corporations or financial institutions including Global/Regional HQ names will be an advantage. Strong knowledge of global cash management and clearing services, products, and techniques; proven ability in identifying and meeting customer needs through matching a broad range of products and services; proven ability to deliver creative and flexible customer solutions. Ability to understand a customer’s business and the fundamentals of running a business; experience in working within a fast‑paced work environment with continually changing lines of communication, technological advances, etc. Good level of business acumen and commercial awareness, including economic, cultural, procedural, and regulatory issues; must thrive in a complex matrix environment with several stakeholders with differing goals/expectations; excellent time management, planning and organization skills with ability to manage multiple time‑sensitive tasks. Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations; superior interpersonal skills and ability to interact and build relationships with internal and external stakeholders; strong analytical skills; strong Project Management skills. Experience of working in an International Global Banking environment; knowledge of day‑to‑day workings of a Corporate Treasury environment, foreign exchange, inter‑company loans, payroll, and payments. Knowledgeable about our competitors’ products and services, strategies, and client relationship practices; broad knowledge of HSBC Group companies and product ranges; the following professional certifications will put you at an advantage: International Cash Management (Cert ICM), Lean Six Sigma, SWIFT Certified. Seniority level Mid‑Senior level Employment type Full‑time Job function Sales and Business Development Opening up a world of opportunity HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. 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