Accociate Customer Success Manager

2 weeks ago

hong kong, Hong Kong SAR China Oracle Full time

Accociate Customer Success Manager / Technical Account Manager (Data & BI Focus) About the Role Oracle Customer Success Services (CSS) is a global organization within Oracle Support Services, dedicated to helping customers achieve success with Oracle solutions. We are looking for a Customer Success Manager / Technical Account Manager in data and analytics to support our enterprise clients in their digital transformation journey. Key Responsibilities Serve as the primary technical point of contact for assigned customers, ensuring proactive engagement and issue resolution. Understand customer business and technical requirements and provide suitable Oracle-based solutions. Participate hands‑on in solution delivery and project activities related to Data Warehouse / Business Intelligence . Coordinate with sales, product, and support teams to deliver timely and efficient outcomes. Monitor and manage ongoing technical issues, ensuring service quality and customer satisfaction. Prepare and deliver technical presentations, demonstrations, and reports. Contribute to the adoption of Oracle technologies, including cloud‑based integration and analytics tools. Required Skills & Experience 4–5 years of experience in data engineering, BI, or technical consulting. Strong proficiency in SQL / PL/SQL and data querying . Hands‑on experience with ETL tools , such as Oracle Data Integrator (ODI) or Oracle Integration Cloud . Good understanding of data models, analytics workflows , and performance optimization . Strong communication and customer engagement skills, with the ability to work collaboratively in cross‑functional teams. Adaptable to new technologies and dynamic business environments. Nice to Have Experience in Python scripting or REST API integration. Familiarity with Oracle Financial Services Analytical Applications (OFSAA) , Oracle Hyperion , or Oracle Financial Consolidation and Close Service (FCCS) . Experience supporting enterprise clients in data warehouse , BI , or financial analytics environments. Who You Are You’re a motivated professional with solid technical foundations and strong problem‑solving skills, eager to grow your career in customer success and data‑driven consulting. You enjoy working with customers, understanding their business, and helping them succeed through technology. Seniority level: Associate Employment type: Full‑time Job function: Information Technology and Consulting Industries: IT Services and IT Consulting and Information Services #J-18808-Ljbffr

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