Assistant Manager, Customer Operations

Manager, Operational and Technology Risk Why Mox Everything at Mox – from our products, features, to rewards – is designed based on customer research, tailor made for your needs. We care about what customers care about, especially in data security and privacy. Data ethics is core to everyone here at Mox. Who are we looking for? The Mox Operational,...

Responsibilities Study & process corporate actions and monitor the lifecycle of events within pre-defined cutoff time and timely escalation for irregular cases detected Execute & support of (1) the full settlement cycle of private banking products (e.g. equities, bonds, investment funds, structured products and derivatives); (2) deposit and remittance...

Assistant Manager, Customer & Policy Services, Projects & Operation Excellence Prudential Hong Kong is looking for an experienced Assistant Manager to oversee customer & policy services projects and drive operational excellence. Prudential’s purpose is to be partners for every life and protectors for every future. We foster a culture where diversity is...

Join to apply for the Assistant Customer Service Manager role at Chow Tai Fook Jewellery Group . Overview Join to apply for the Assistant Customer Service Manager role at Chow Tai Fook Jewellery Group . Key Responsibilities Handle customer inquiries received from various communication channels, ensuring timely and professional responses to customer inquiries...

A financial services company in Hong Kong is seeking an experienced professional to manage corporate actions processing within Private Banking. Responsibilities include executing full settlement cycles for products such as equities and bonds, and participating in workflow enhancements to reduce operational risks. Candidates should have at least 3 years of...

Join to apply for the Customer Care Operations Manager role at Cathay Pacific Reports to: Customer Care Hub Manager Cathay Customer Contact Centers are poised for a significant transformation as we accelerate our agenda to become “one of the world’s greatest service brand”, with significant investment being made on technology, innovation, people and...

Responsibilities Deliver quality services to resolve customer enquiries and complaints from both telephone and online channels in a customer‑centric and professional manner. Take immediate actions towards potential customer complaints and provide constructive advice for continuous improvement. Consolidate customers’ feedback from all channels and prepare...

A leading digital bank in Hong Kong is on the lookout for a Manager of Operational and Technology Risk. This role demands expertise in risk management, particularly operational and technology risks. The candidate will develop frameworks and collaborate with various stakeholders to ensure compliance with regulatory standards, oversee the risk-taking...

Branch Operations (Assistant Manager / Manager) Supervise the counter services to ensure smooth and efficient branch operations Enhance customer services quality and assist in resolving customer complaints Prevent misconduct by checking and monitoring the daily operations Provide recommendation on the improvement of branch operation and work processes Ensure...

Assistant Manager, Fulfillment and Operation Support Assist the Manager to lead and manage the team to provide full spectrum of operation support to both Telemarketing Team and Business Banking Department in Personal Loan, Card Loan, and SME business of Dah Sing Bank. Responsibilities Assist the Manager to oversee the team performance to ensure quality...