Assistant Information Technology Manager

Assistant Information Technology Manager / Supervisor We’re a surreal collection of boutique hotels across Australia, Hong Kong, and Bali — known for our bold design, vibrant energy, and love affair with art, music, fashion, and the environment. Our mission? To share happiness. With bright minds and big hearts, we create good vibrations that ripple through every space — from our lobbies to our bars, restaurants, and beyond. At Ovolo, we celebrate individuality. We ditch the “corporate script” and let our people speak from the heart. So, if you’re a creative soul with flair, hustle, and a sense of fun, we’d love to meet you. The Gig We are looking for a switched‑on and seasoned IT professional for our Ovolo Group, Hong Kong Shared Service. In this role, you will coordinate all aspects of IT, ensuring projects are completed on schedule and provide administrative direction for daily IT operational activities. What you will do Installation, configuration, maintenance and operation support of Network, WiFi, Server, Workstation and Backup Provide support, guidance and mentorship to team members in relation to information technology, client relationships and project management Review, update and effectively maintain the network and provide ongoing maintenance programs for the information technology utilized Manage the daily IT system and implement IT solutions for the business processes (POS/PMS/Accounting System/CRM/HR System) Track and maintain accurate inventory of all computing equipment Resolve daily IT technical issues and ad‑hoc reports or assignments in a timely manner Research and evaluate new infrastructure technology, assisting the company to plan for future solutions Coordinate with vendors to set up and maintain IT infrastructure for the company’s properties Lead and drive a small team to meet expanding business requirements Create and maintain IT budget and resources for business needs Manage technologies and provide administrative assistance for various systems Understand various IT troubleshooting and provide technical support Control and monitor data, network access and backup systems Negotiate and communicate with third‑party software providers for new software and troubleshooting Team Support Work closely with different department heads to obtain user requirements for project initiation and completion Provide help desk services and coordinate support procedures to ensure smooth running, effective logging systems, efficient response times and helpful delivery to end users Review and update the software and hardware utilized by the system and team members Assist in coordinating IT components of digital marketing initiatives including domain, website and online distribution channels Manage IT activities for starters and leavers to ensure email accounts, passwords and access cards are set up appropriately and securely Interact with guests, clients and team members in a friendly, respectful and positive manner Liaise with operational teams to ensure the ongoing smooth running and maintenance of IT components Receive and respond to IT requests from hotels and Ovolo Management appropriately and in a timely manner, following up as appropriate About You Minimum 5 years experience in the same capacity is a must. You must be proficient in hotel information systems, PMS, POS, Network Infrastructure, Barracuda email security, M365, MS Windows administration and configuration; also fluent in English and Cantonese. We need you to be a proactive, confident, and resilient leader who can work independently and handle challenging situations and emergencies. If you are positive‑minded, carry bags full of energy, have excellent interpersonal and language skills, and are hungry for success in a fast‑paced and dynamic environment, we definitely would like to hear from you At Ovolo Hotels we set the stage for Effortless Living. Our Mission: Shiny Happy People All Around. At Ovolo, we move fast and have fun Our fresh ideas are taking the world of hospitality by storm and redefining what a lifestyle hotel can be as we expand across Hong Kong, Australia and beyond. Want to be part of an award‑winning fast‑growing brand that does things differently? Give us a shout Check out send your CV to today with what drives you and why you are a shiny happy person. Be careful This job ad has not been subjected to our hirer verification process. Proceed cautiously and do your own checks before providing any personal information. Learn how to protect yourself Report this job ad #J-18808-Ljbffr