Front Desk Officer

2 days ago

Hong Kong Island, Hong Kong SAR China Island Shangri-La, Hong Kong Full time

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders. As a Front Desk Officer, you will be managing the key aspects of guest room operations to ensure a smooth and personalized experience aligned with Shangri-La’s service standards. Key Responsibilities Ensure all guest interactions are handled with professionalism and warmth. Efficiently manage check‑ins and check‑outs, and cashiering functions. Build lasting relationships with guests to enhance satisfaction and loyalty. Perform any other duties as assigned by Management. About You Higher Diploma or above in Hospitality Management or related disciplines. At least 1 year of experience in Rooms Departments in sizable Hotels. Strong interpersonal and organizational skills. Customer‑oriented, outgoing, and self‑motivated personality. Excellent command of spoken English, Cantonese, and Putonghua. Why Join Us A workplace that values your passion and supports self‑realization and personal growth. Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills. Competitive benefits, recognition programmes, and colleague stay/travel perks that reward your contribution and dedication. Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive. Please apply in writing enclosing CV and quoting the reference to: Director, Talent Management & Acquisition (Hong Kong) We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes. We appreciate your interest in joining us. Please note that only successful candidates will be contacted. Your application will include the following questions: Which of the following statements best describes your right to work in Hong Kong? What's your expected monthly basic salary? How many years' experience do you have as a Front Desk Officer? Which of the following Microsoft Office products are you experienced with? How many years of hotel management experience do you have? Which of the following languages are you fluent in? Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays) Are you willing to undergo a pre‑employment background check? #J-18808-Ljbffr

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