IT Help Desk

2 days ago

Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

Company Description: A leading telecommunications provider, this company offers a wide range of services including fixed-line, broadband, mobile, and enterprise solutions. It is dedicated to connecting communities and enabling digital transformation. Location: Sha Tin reporting center (with support for other retail shops) Nature: Renewable Contract (6 months) Job Description Offer first-tier support service for IT infrastructure to end users. Ensure robust daily business operation across stores, service offices, and the warehouse. Cover infrastructure services including workplace management, server operation, network, capacity, basic database administration, IT security management, facility management, and appointed projects. Proactively monitor daily infrastructure or application services. Implement preventive actions and solutions in collaboration with the Customer Group IT, contractors, or service providers. Provide first-tier efficient service to store end users. Act as the focal point for first-tier help desk service, server, storage, and network support. Record, respond to, or escape user incident logs to teammates. Ensure service levels are secured and delivered to maintain high-level service satisfaction. Participate in IT infrastructure projects for stores, service offices, and the warehouse. Assist with planned activities or appointed assignments from the line manager. Responsible for updating documentation of the infrastructure landscape. Assist in conducting necessary training for store end users to increase basic IT knowledge. Reduce the number of incidents by enhancing user IT knowledge. Perform all daily tasks according to set procedures, rules, and guidelines. Secure the availability of business applications. Engage with Risk Management for IT security policy adherence to manage and secure business information in the store. Job Requirements Possess two to three years of IT-related working experience, preferably in the retail industry. Demonstrate medium-level knowledge of IT infrastructure and basic knowledge of applications. Exhibit a strong passion for performing daily operational support. Possess strong communication and interpersonal skills. Be customer service oriented. Demonstrate logical and creative thinking abilities. Possess good communication skills in both written and verbal English. This position is not suitable for fresh graduates. #J-18808-Ljbffr

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