Head of Operations

1 week ago

hong kong, Hong Kong SAR China Webull Securities Limited Full time

Webull Securities Limited – Assistant Vice President, Human Resources & Administration Webull Securities Limited is licensed with the SFC of Hong Kong to carry out Type 1, Type 2, and Type 4 licenses. Key Selling Points Competitive Remuneration Package Key Responsibilities Oversee daily brokerage operations including account opening, fund management, trade settlement, reconciliation, and transaction monitoring Define and track KPIs to ensure service quality, timeliness, and internal control standards are met Implement robust SOPs and risk controls in compliance with SFC, AML/CFT, and licensing requirements Manage escalation and resolution of exceptions, disputes, and risk events Process Improvement & Technology Initiatives Drive continuous process automation to reduce manual interventions and improve overall efficiency and risk controls Promote the establishment and enhancement of management data and operational reporting systems to help leadership monitor business performance and support informed decision‑making Collaborate closely with Product and IT teams to upgrade back‑office systems, reporting tools, and workflows Cross‑functional Collaboration & Regulatory Support Work closely with Compliance and senior management to ensure operational alignment with regulatory expectations Support operational readiness for new business and product launches Coordinate with Mainland and overseas shared service teams to ensure seamless cross‑border execution Participate in SFC inspections, business plan submissions, and internal audits as required Lead and mentor the operations team (client support, middle office, settlements), setting clear goals and training programs Foster a proactive, accountable culture focused on problem‑solving and service excellence Candidate Profile Experience & Background 8–12 years of experience in brokerage, digital wealth, or financial operations Proven track record managing end‑to‑end operations and driving transformation projects (e.g., automation, vendor systems, process redesign) Familiar with HK, US, and A‑share market settlements, cash operations, and corporate actions Experience in cross‑border coordination or group shared services is a plus Licensing & Compliance Preferably holding Type 1, 2, 4, or 9 license Strong knowledge of SFC rules, AML requirements, and internal control frameworks Skills Detail‑ and process‑oriented with excellent execution and project management skills Fluent in English and Mandarin (Cantonese preferred) Strong stakeholder management and cross‑department collaboration capabilities Familiar with back‑office systems, reconciliation tools, and reporting platforms Seniority level Director Employment type Full‑time Job function Other #J-18808-Ljbffr

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