Field Services Engineer – Network

6 days ago


Hong Kong Island, Hong Kong SAR China NTT ChinaHong Kong Limited Full time

Job Location : Quarry Bay, Hong Kong - Onsite Contractual role Key Responsibilities: Deploy, configure, and test infrastructure components (network, server, storage) at client sites. Install and configure software solutions in line with client requirements. Provide second-line remote and onsite technical support, focusing on standard and low‑complexity incidents. Proactively identify, log, and resolve technical issues, ensuring minimal disruption to client operations. Collaborate with internal teams, client IT departments, and third‑party vendors to expedite issue resolution. Maintain accurate and timely updates in incident management systems. Apply standard procedures and tools to manage configuration items and implement changes. Support the implementation of preventative measures to reduce recurring incidents. Ensure all service requests and incidents are resolved within agreed SLAs. Participate in shift handovers to maintain service continuity. Required Skills & Experience: Hands‑on experience in networking and security support. Proficiency in server and storage installation and configuration . Moderate experience in diagnosing and troubleshooting technical issues. Experience with remote support and collaboration technologies (e.g., Cisco, Webex, SBCs like AudioCodes/Oracle). Basic understanding of network routing and switching . Ability to work under pressure and adapt to changing environments. Client‑centric mindset with a proactive approach to service delivery. Qualifications & Certifications: Bachelor’s degree in Information Technology, Computer Science, or a related field. Professional certifications preferred to have #J-18808-Ljbffr



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