NOC Operation Manager

4 months ago


hong kong, Hong Kong SAR China Classy Wheeler Limited Full time

Regional IT services and solutions provider

Job Description
  • Implementation, operations and maintenance of Networks services and all other related network management, hosting infrastructures & monitoring system to 6 Qty DCs across Kwai Chung, Tseung Kwan O and Chai Wan areas.
  • Conduct period service quality checks to ensure the quality of network service achieved is within the SLA figure committed to customers. Also to implement preventive measures for improving service performance.
  • Liaise with local service providers and partners in overseeing the ordering and implementing of OLLC for customer projects.
  • Oversee day-to-day operations activities, such as preparing network diagrams, asset and inventory lists, BCP/IT DR plans, security incident response plans/procedures, CR procedures, vulnerability/patch management, access policies, DC facilities preventive maintenance plans, visitor policies, physical access procedures, Operations SOP, training procedures, and log review procedures.
  • Conduct service reviews with outsourced vendors/contractors and review SLA figures committed. Post-mortem review with customers and drive for improvement plans.
  • Support TD for new budget requirements and actively participate in tracking OPEX and CPAEX budgets, proactively analyzing variances.
  • Assigned additional duties as covering Ops Manager of HKG 24x7 NOC, in the absence of the current NOC Ops Manager.
Job Requirements
  • Degree in Engineering / IT related field.
  • At least 3 years in Telco/IT environment.
  • Good MPLS/IP networking skills.
  • Strong in transport services (SDH, ADM, Carrier Ethernet).
  • CCNA &/or JUNOS certification.
  • Good oral and written English.
  • Independent and knowledgeable to prioritize tasks when handling multiple faults and projects simultaneously.
  • Tactful when fronting and handling customers’ complaints and driving for prompt service resolution.
  • Drive major incident resolution and post-mortem improvement plans with both internal and external stakeholders.
  • Exhibit vendor and service contractor management skills.
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