NOC Operation Manager
4 months ago
Regional IT services and solutions provider
Job Description- Implementation, operations and maintenance of Networks services and all other related network management, hosting infrastructures & monitoring system to 6 Qty DCs across Kwai Chung, Tseung Kwan O and Chai Wan areas.
- Conduct period service quality checks to ensure the quality of network service achieved is within the SLA figure committed to customers. Also to implement preventive measures for improving service performance.
- Liaise with local service providers and partners in overseeing the ordering and implementing of OLLC for customer projects.
- Oversee day-to-day operations activities, such as preparing network diagrams, asset and inventory lists, BCP/IT DR plans, security incident response plans/procedures, CR procedures, vulnerability/patch management, access policies, DC facilities preventive maintenance plans, visitor policies, physical access procedures, Operations SOP, training procedures, and log review procedures.
- Conduct service reviews with outsourced vendors/contractors and review SLA figures committed. Post-mortem review with customers and drive for improvement plans.
- Support TD for new budget requirements and actively participate in tracking OPEX and CPAEX budgets, proactively analyzing variances.
- Assigned additional duties as covering Ops Manager of HKG 24x7 NOC, in the absence of the current NOC Ops Manager.
- Degree in Engineering / IT related field.
- At least 3 years in Telco/IT environment.
- Good MPLS/IP networking skills.
- Strong in transport services (SDH, ADM, Carrier Ethernet).
- CCNA &/or JUNOS certification.
- Good oral and written English.
- Independent and knowledgeable to prioritize tasks when handling multiple faults and projects simultaneously.
- Tactful when fronting and handling customers’ complaints and driving for prompt service resolution.
- Drive major incident resolution and post-mortem improvement plans with both internal and external stakeholders.
- Exhibit vendor and service contractor management skills.
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