Business Process Analyst

2 days ago

hong kong, Hong Kong SAR China HTK Full time

Responsibilities Leadbusiness process reengineering initiatives to simplify, automate, and optimize call center operational and analytic processes. Conductprocess mapping, gap analysis, and value stream analysis to identify AI/automation opportunities. Collaborate withcross-functional teams (IT, Business Units, Training & QA, etc.) to define requirements, manage change, and ensure alignment with business goals. Support thedefinition and delivery of AI/automation use cases Act as aBusiness Analyst for transformation initiatives, including scoping, planning, execution, testing and delivery. Providedata-driven insights and recommendations to stakeholders based on process performance and AI integration outcomes. Participate invendor selection, solution design, and implementation of AI/automation tools. Document and communicate transformation outcomes and KPIs to leadership. Apply AI tools and prompt engineering to enhance analysis, reporting, and decision-making. Leverage low/no-code AI tools to build and deploy AI-driven solutions for finance and other functional units. The Person University graduate in Business Administration, Information Systems, or related field. Minimum 3+ yearsof related experience, preferably in Business Process Planning, Project Management, IT, Telecommunications Proven experienceinAI/automation Call Center Operations is a definite advantage Excellent analytical and problem-solving skillswith a focus ondata-driven decision-making. Strong communication and stakeholder management skills, with the ability to translate business needs into technical requirements. Proficiency in AI tools and prompt engineering(e.g., using AI platforms like ChatGPT, Google Gemini, or others for data analysis, report generation, and process automation). Experience with low/no-code AI tools(e.g., Microsoft Power Platform, Google AutoML, etc.) or willingness to learn quickly. Good command of written and spoken English and Mandarin Location: hong kong, HK, HKBusiness Unit: Commercial Group Full Time/ Part Time: Full Time Job Function: Quality Assurance & Training #J-18808-Ljbffr

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