Network Strategy and Distribution Manager

6 days ago


hong kong, Hong Kong SAR China Hang Seng Bank Ltd Full time

Network Strategy and Distribution Manager Reporting to the Head of Network Management, Distribution Management & Strategy. Responsibilities Assist in formulating branch & self‑service banking rationalization and implementation through effective project management. Identify improvement opportunities to enhance service effectiveness and efficiency according to the desired business model. Ensure the delivery of premium customer service in branch and self‑service banking outlets. Enhance customer experience and address customer opinions and complaints in a timely manner. Uplift and manage branch & self‑service banking facilities to safeguard the health and safety of customers and frontline staff. Requirements University degree in Business Management or other relevant qualifications. Proven retail banking experience, with knowledge in branch network or self‑service banking channel planning preferred. Strong self‑motivation, with excellent project management, interpersonal and communication skills. Able to work independently and under pressure. Proficiency in both English and Chinese. Proficient in Microsoft applications such as Word, Excel and PowerPoint. Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes. Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under the Hong Kong Institute of Bankers (HKIB) would be an advantage. #J-18808-Ljbffr


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