Manager/ Senior Manager, High Net Worth Case Management

Manager/ Senior Manager, High Net Worth Case Management Join to apply for the Manager/ Senior Manager, High Net Worth Case Management role at AXA Hong Kong and Macau. AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters. As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation. We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles – as an investor, an insurer and an exemplary company. AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential. Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company. Click here to learn more about our Benefits ( , Culture ( & Career Development ( Job Role: As a HNW Case Manager, you will be responsible for reviewing life insurance applications to ensure all underwriting requirements are met. You will coordinate closely with the Underwriting and Distribution teams to facilitate a smooth and efficient application process, ensuring compliance with company medical requirements and applicable regulations. Key Responsibilities Review and preview incoming life insurance applications for completeness and accuracy. Coordinate with Underwriting and Distribution to obtain necessary medical reports and underwriting decisions. Liaise with Distribution teams to ensure proper documentation and compliance with sales procedures, regulatory requirements, and internal policies. Track and monitor application progress to ensure timely processing and approval. Communicate effectively with insurance intermediaries and internal departments regarding application status and requirements. Maintain accurate records of application reviews and correspondence. Stay updated on industry regulations, product features, and company policies related to life insurance underwriting and sales. Qualifications & Skills Previous experience in life insurance underwriting, case management, or a related role is preferred. Experience in HNW is strongly preferred. Strong understanding of medical underwriting procedures and insurance regulations in Hong Kong. Excellent communication and coordination skills in Cantonese and English. Attention to detail and strong organizational skills. Ability to work under pressure and meet deadlines. Knowledge of relevant compliance and sales practices. Candidates with less relevant experience will be considered as Manager Seniority level Associate Employment type Full-time Job function General Business, Management, and Product Management Industries Insurance Agencies and Brokerages, Insurance Carriers, and Insurance #J-18808-Ljbffr