Senior Product Designer

18 hours ago

hong kong, Hong Kong SAR China Agoda Full time

Senior Product Designer – AI Assistant & Conversational UX (Bangkok – Based, Relocation Provided) Agoda, a global online travel platform and part of Booking Holdings, is looking for a Senior Product Designer to join its AI‑Powered Travel Experiences Team. The role is based in Bangkok and includes relocation support. In this hands‑on, hybrid role you will design end‑to‑end conversational flows for chat, messaging, voice interfaces and contextual surfaces on web and mobile. You will partner closely with engineers, data scientists, product managers and the AI/ML team to build interactions that feel natural, useful, and scalable. Job Responsibilities Design end‑to‑end conversational flows across chatbots, messaging UIs, voice interfaces, and contextual surfaces on web and mobile. Translate AI and machine learning capabilities into user‑centered features with clear, guided interactions. Build interaction models, flows and prototypes that communicate intent and optimise for speed, clarity and trust. Collaborate with AI/ML, product and engineering to test, iterate and scale new features. Advocate for accessibility, usability and design quality across all touch‑points. Partner with content team, researchers and other designers to define content strategies for natural, human‑centric dialogues. Collaborate closely with the Design Systems team to ensure assistant UI components are scalable and deliver a seamless experience across chat and all app surfaces. Help define design principles and best practices for conversational UX at Agoda. Align on design direction through data‑driven decisions, leveraging research and best practices, and collaborating with PMs and stakeholders to validate concepts via user testing, experiments or data analysis. Qualifications & Skills 6+ years of product or interaction design experience, ideally with conversational interfaces, chatbots or AI‑driven tools. Data‑driven mindset with extensive experience validating ideas through user testing, experiments and analysis. A portfolio showcasing end‑to‑end design work for messaging, chat or AI‑powered user flows. Strong systems thinking and interaction design skills, able to connect user needs with technical possibilities. Familiarity with the mechanics and constraints of LLMs, generative AI or natural language processing. Experience with Figma, prototyping tools and user research methodologies. User‑first mindset and passion for simplifying complexity through clear design. Excellent collaboration and communication skills in cross‑functional settings. Bonus Points Background in voice UX, multimodal interfaces or customer support tools. Experience with localisation and designing for multilingual audiences. Familiarity with personalization engines or recommendation systems. Prior experience in travel, e‑commerce or large‑scale B2C platforms. Equal Opportunity Employer Agoda is an equal opportunity employer. We are committed to providing equal employment opportunities regardless of sex, age, race, colour, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status and other legally protected characteristics. Apply and Connect Agoda Careers – Facebook – LinkedIn – YouTube – #J-18808-Ljbffr

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