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Assistant Learning

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Lane Crawford Full time

Lane Crawford is an internationally renowned luxury department store with over 170 years of success, delivering an exceptional and eclectic product curation with dynamic Asian spirit and values. We are seeking a passionate Senior Retail Trainer/Assistant Retail Training Manager to carry out our Learning and Development initiatives across our retail locations in Hong Kong, ensuring our teams are equipped with top-tier training and service excellence skills.

The Role
  • Facilitate and lead training and orientation sessions that align with our retail strategy and goals, ensuring our teams are prepared to deliver exceptional service.
  • Conduct regular coaching and feedback sessions with frontline teams to continuously improve performance and service quality.
  • Support training curriculum design, succession planning, career path framework development and other talent development initiatives.
  • Participate in and coordinate various initiatives and programs, ensuring seamless execution: Retail Academy, Retail Traineeship Programme, Campus Talk, etc.
  • Keep comprehensive training records and create KPI reports and presentations to monitor progress and results.
The Ideal Candidate
  • Bachelor's degree or experience in a relevant field.
  • At least 3-5 years of experience in Training or Learning and Development, ideally within the luxury retail/retail sector.
  • Strong facilitation, classroom delivery, presentation, and storytelling abilities, coupled with problem-solving skills.
  • Fluency in Cantonese, Mandarin, and English is required.
  • Proficiency in Microsoft Office.
  • Candidates with less experience will be considered for a Senior Retail Trainer role.

At Lane Crawford, you work hard and play hard while we take care of your wellbeing. Your annual holiday leave is supplemented by special leave for birthdays and work anniversaries, time off to celebrate key holidays and Summer Fridays. Our enhanced medical, dental, pension benefits, and life insurance give you peace of mind. All our permanent staff can enjoy staff discounts and visit our legendary staff sales You can develop your skills and knowledge on the job supported by curated learning experiences at The Academy, and have the opportunity to work with, and be exposed to, a team of internationally minded professionals who will support and stretch your career development. We offer staff wellness programmes to nurture mind, body, and spirit in our head office and stores.

Personal data provided will be used for recruitment purposes only. By applying for this position, you consent to the collection, use, and disclosure of your personal data to Lane Crawford Joyce Group. Your personal data will be processed in accordance with our Privacy Policy.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Human Resources

Industries

Retail and Retail Luxury Goods and Jewelry

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