COE AOG Controller

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Company: Hong Kong Aircraft Engineering Company Limited

The HAECO Group is an independent global provider of high-quality MRO services. We offer a broad range of aviation products and services that enable our customers to operate their aircraft, engines and components safely and efficiently. Headquartered in Hong Kong since 1950, our global reach has extended as we have grown. We now have operations throughout the Asia-Pacific region, Americas and other parts of the world.

Based at Hong Kong International Airport (HKIA), HAECO Hong Kong offers a full range of services including airframe services, line services, component services, engine services, inventory technical management, cabin solutions, freighter conversions, technical training, and AOG support.

• Ensure safety and compliance for the maintenance activities within the AOG, late exit maintenance, or significant inbound defect event.
• Communicate with internal and external stakeholders to obtain details of the AOG or late exit maintenance or significant inbound defect event.
• Assess the technical issues of the events, provide solution recommendations, and discuss with stakeholders to determine the best course of action to return aircraft to service.
• Align with CX Integrated Operation Centre and other stakeholders for the recovery plan of the AOG, late exit maintenance, or significant inbound defect event to establish ETS (estimated time of serviceability) for the aircraft.
• Continually monitor recovery progress and ensure the ETS is on track or improved.
• Provide clear, unambiguous, and complete handover of work to the next shift.
• Ensure customer satisfaction by delivering to the required KPI standards.
• Comply with AOG and late exit maintenance summary for data capturing to facilitate continuous improvement.

• Minimum of 10 years of maintenance experience in the aviation industry; previous experience and working knowledge in a maintenance control function would be an advantage.
• Proven work experience in the field of aircraft maintenance with strong analytical and problem-solving skills and a demonstrated ability to rapidly assess information, consider options, and arrive at the optimum operational decision.
• Proven capability to influence across internal and external stakeholders to assertively drive operational excellence.
• Ability to communicate calmly and politely but very assertively with customers and internal stakeholders.
• Ability to manage a complex operation and prioritize tasks.
• High level of customer focus and dedication to providing customer satisfaction.
• Ability to rapidly assimilate and process large quantities of information and make high-quality decisions.
• Ability to present complex information to the customer to ensure they are focused where they need to be to collectively deliver the best possible operation.
• Ability to anticipate the needs, concerns, and priorities of the customer.
• Commitment to continuous improvement of HAECO service delivery.
• Decisiveness and assertiveness.
• Shift work is required.

HAECO Group is an equal opportunity employer. At HAECO, we are committed to creating an inclusive and supportive working environment for all our people regardless of their age, gender, gender identity, sexual orientation, relationship, family status, disability, race, ethnicity, nationality, religious or political beliefs. We believe in creating an environment where people feel comfortable at work and are able to realize their full potential.

Build your career with us and be part of something bigger at HAECO

Reference ID: 540

Candidates not contacted 4-6 weeks after submission of applications and/or interviews may consider their application unsuccessful.

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