Cargo Services Coordinator

7 days ago


hong kong, Hong Kong SAR China AHK Air Hong Kong Ltd Full time

Air Hong Kong (AHK) is the longest‑serving dedicated freighter airline based in Hong Kong. A wholly owned subsidiary of Cathay Pacific, AHK has supported the DHL Express network throughout the Asia region since 2002 and continues to strengthen its partnership with DHL Express and its presence in the competitive market. Key Objectives Reporting to departmental management, this role will supervise freight operations and execute approved processes that ensure customer satisfaction and compliance with established safety, security and service standards. The role requires proactive engagement with customers, internal departments at all levels and external stakeholders to ensure seamless coordination and operational excellence. Roles and Responsibilities Supervise and conduct random inspections of aircraft handling activities, including loading/unloading aircraft, weight & balance, dangerous goods and special cargo handling. Monitor cargo service performance as provided by Cathay and other ground handling agents to ensure service quality and compliance. Uphold high standards of customer service by ensuring operational attentiveness, efficiency and accuracy. Ensure full compliance with IATA regulations, particularly in the handling of special cargo and dangerous goods. Report and investigate service failures, coordinating with relevant parties to implement corrective actions and prevent recurrence. Assist in follow‑up on operational irregularities and inspection non‑conformities with internal and external stakeholders. Actively support continuous improvement initiatives and contribute to the implementation of the Quality Management System. Provide support in project management of IOSA standards implementation and other certification programmes. Review and enhance the application of IOSA standards and recommended practices to ensure alignment of operational needs. Deliver procedural and informational training to ground handling staff to ensure consistent service delivery. Monitor ULD control, purchase and maintenance. Maintain and update departmental content on the AHK website. Support the setup and operational readiness of new stations. Provide assistance for ad‑hoc and non‑scheduled charter services. Conduct regular station inspections independently. Respond promptly to operational enquiries from both internal and external stakeholders. Qualifications and Competencies Tertiary education, with at least 3 years of relevant work experience, preferably in ramp handling, load control functions, airline quality operations and other cargo services, or equivalent. Excellent knowledge of aircraft handling (e.g., weight & balance, loading) and cargo terminal operations. Successful completion of Basic Cargo and Dangerous Goods courses. Familiarity with IOSA and ISAGO standards. Proactive team player capable of working independently and maintaining composure under pressure. Excellent communication skills in verbal and written English and Chinese. High level of computer literacy with advanced proficiency in digital systems, platforms and productivity tools. Willingness to travel with short notice. Qualified candidates are welcome to submit your application and resume with your current and expected salary via LinkedIn or email to no later than 5 December 2025. Personal data provided by the applicant will be used by Air Hong Kong Ltd for recruitment and employment related purposes only. All data will be collected, processed and retained in compliance with the Personal Data (Privacy) Ordinance. #J-18808-Ljbffr



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