Vice President- FINPRO

7 days ago

Hong Kong, Central and Western District, Hong Kong SAR China myGwork - LGBTQ+ Business Community Full time

We are seeking a talented individual to join our local FINPRO Broking team in Hong Kong. This is a hybrid role that requires working in the office at least three days a week.

What's in it for you?

  • A curiosity to learn and explore new ideas.
  • Agility and adaptability to thrive in a dynamic environment.
  • Self-starter qualities, demonstrating the ability to work independently.

We will count on you:

Client Responsibilities

  • Drive Marsh's institutional relationships with clients through collaboration across practices, geographies, and MMC companies.
  • Focus primarily on the Risks Management and Corporate Segment within FINPRO and coordinate with other practices to provide comprehensive solutions to clients.
  • Take responsibility for serving FINPRO clients, including Risks Management and Corporate clients.
  • Build, maintain, and expand effective and sustainable relationships with clients on an enterprise-wide basis.
  • Champion the development of custom solutions to address client and prospect needs.
  • Ensure the quality of deliverables meets client's request while adhering to their required deadlines.
  • Develop a strong understanding of clients' businesses by analyzing client research and industry issues, preparing benchmarking studies, and creating risk maps.

Financial Responsibilities

  • Be accountable for the financial performance of the assigned portfolio and targets for new, expanded, and renewal business.
  • Develop a business plan for the portfolio of clients and prospects to meet specific retention and sales goals.
  • Oversee revenue, profitability, and timely billing and collection (working capital) for each assigned client.

Colleague Capability

  • Lead personal accounts by setting goals, implementing action plans, monitoring progress, ensuring service meets or exceeds client expectations, and protecting the firm from errors and omissions.
  • Coach team members by leading by example.
  • Drive the development of identified client competencies for yourself.

Process

  • Understand and utilize available tools and technology to improve personal and team productivity.
  • Execute effective service management protocols, including but not limited to:
    • Internal Account Planning
    • Strategic Client Reviews
    • Renewal Strategy Meetings
    • Client Service Agreements
    • Account Project Management
    • Client Survey and Feedback Protocol
    • Appropriate Pricing of Accounts
  • Consistently meet or exceed organizational standards, including Marsh's Professional Standards, compliance policies, and internal quality measures.

What you need to have:

  • A Bachelor's degree or higher.
  • At least 8+ years of working experience (preferably in insurance) with managerial capacity to demonstrate leadership capabilities.
  • Solid insurance brokerage, account management, claims management, servicing, and sales skills, recognized as a leading client executive within the local market.
  • Experience in FINPRO lines of business, especially in D&O, PI, Medical Malpractice, and Crime.
  • Ambitious, solution-focused, and strong skills in client and underwriter relationship management.
  • Proficient in both written and spoken English and Chinese.
  • Strong problem-solving and communication skills.
  • Proficiency in PC skills, including Word (English and Chinese), Excel, and PowerPoint.
  • Effective management and retention of renewal business.
  • Experience supervising and mentoring client representatives on assigned service teams.

What makes you stand out:

  • Knowledge of financial institution coverage and handling FINPRO claims is advantageous.
  • A strategic thinker with the ability to take ownership, prioritize work, and meet deadlines with a can-do attitude.
  • Highly motivated and a team player with strong stakeholder management skills.
  • Excellent communication and writing skills in English and Chinese (both Cantonese and Mandarin).
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