Store Manager

3 days ago

Hong Kong Island, Hong Kong SAR China Bulgari Asia Pacific Limited Full time

Add expected salary to your profile for insights The Store Manager is responsible for ensuring the achievement of commercial targets and contributing to the development of the brand’s image and reputation in an assigned store; by defining the business strategy, sharing a compelling vision and a clear execution roadmap. This role focuses on leading teams, driving sales, profitability, and client satisfaction while maintaining a well‑organized store environment. Business Development Act as a key business partner in developing and implementing store‑specific strategies aligned with overarching business objectives. Leverage strategic thinking and business analysis to propose innovative ideas and insights aimed at enhancing store performance and driving growth. Lead the implementation of clienteling strategies to gather and utilize client feedback effectively, driving continuous improvement and enhancing client satisfaction, as well as establishing long‑term relationships to build client loyalty. Ensure the highest level of client experience is consistently provided, creating a memorable and personalized experience for every client. Build network and understanding of store environment, monitor competitors to identify potential opportunities. Team Management and Development Build, lead, and develop a high‑performing store team to deliver exceptional client experience and achieve commercial ambition. Provide ongoing coaching, training, and performance management to support team members’ growth, success and overall wellbeing, including scheduling breaks and fostering a culture of work‑life balance. Foster a positive work environment that promotes collaboration, innovation, and employee engagement while encouraging diversity and inclusivity within the team. Business Management and Profitability Drive sales performance and profitability by achieving store sales targets and optimizing store layout, and effectively managing inventory and visual merchandising. Monitor store P&L and control store expenses to ensure adherence to the budget and maximize profitability. Store Operations and Management Support Oversee day‑to‑day operations, ensuring smooth floor management and efficient functioning of the store. Implement and enforce company policies and procedures to maintain a consistent brand experience across all locations. Help maintain a well‑organized, clean, and visually appealing store environment to attract and retain clients. Build omnichannel mindset among the team and drive related KPIs to maximize opportunities and increase client satisfaction across all business channels. Bachelor’s degree and above is highly preferred. Fluent in English, Cantonese, and Mandarin. 8–10 years of experience in a comparable role, with luxury industry experience preferred. Knowledge of the luxury business. Familiarity with store procedures and processes. Experience with CRM techniques and tools. Experience with store operation applications (Beanstore, CRM, SAP, etc.). GIA and FHH Folder experience is highly preferred. #J-18808-Ljbffr

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