HH Global | Global Order Window Manager

7 days ago

hong kong, Hong Kong SAR China HH Global Full time

The Global Order Window Manager will work alongside the operational teams and client-facing teams to ensure optimised Global Order Window management solutions are developed and delivered on time and against operational and financial business targets.

Key Responsibilities

  • Build the Global Order Window management strategy.
  • Define Standard Operating Procedures with the suppliers, the operational teams (incl production, quality & logistics), and the client-facing teams to implement the GOW management strategy.
  • Ensure adherence of all stakeholders to the SOPs and GOW management strategy.
  • Maintain an excellent standard of communication to manage and develop relationships with key client-facing teams and key suppliers.
  • Co-ordinate Global Order Window management with the operational teams (incl production, quality & logistics) and client-facing teams.
  • Deliver operational excellence, achieving and excelling on deliverables.

Knowledge, Skills, and Experience

  • Strong leader who can focus on the vision and strategy while managing the tactical components of running the daily business.
  • Balance daily support needs with long-term strategy and successfully combine vision and reality into effective plans.
  • Solid Project Management expertise and production management experience within the FMCG sector.
  • Sound understanding of Branded Merchandise and the promotional items industry is a must.
  • Proven track record for delivering best-in-class solutions and nurturing relationships, building credible customer relationships at a senior level.
  • Confident ‘self-starter’ with strong presentation skills, ability to present convincingly to a senior audience.
  • Deliver excellent service to clients with a professional 'can do' attitude at all times.
  • Exceptional communication, problem-solving, and cross-group collaboration skills.
  • Strong negotiation and consensus-building skills when dealing with internal customers, stakeholders, and team members.
  • Works collaboratively with others in pursuit of team goals.
  • Excellent analysis and critical thinking skills.
  • Strategic brain and the ability to question the norm and look outside the box; takes a flexible approach to work and encourages others to do so.
  • Ability to provide technical input and advice on projects as required to achieve high-quality standards.
  • Identifies opportunities for continuous improvement.
  • Ability to understand current and changing business strategy and participate in delivering it.
  • Ability to identify operational and business issues and develop risk mitigation strategies.
  • Ability to deal with the ambiguity associated with working in a fast-paced and changing environment.
  • Proficient in English; Mandarin is a plus.
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