Technical Service Manager Asia Pacific
3 days ago
About the job Technical Service Manager Asia Pacific Summary This demanding position is a hybrid between technical service and sales. Establishing strong relationships with customers, promoting company product range, and resolving technical issues at the customer site are a few of the key attributes this position requires. Based in Hong Kong with strong language skills in English and Chinese are required with regular travels. Responsibilities Reporting to Director of Technology, Europe, dotted line to Business Director Asia Pacific. Provide technical support to customers including company network of international Brokers. Assist customers in setting machine parameters and tolerances on filling/wadding and induction equipment. Analyze failed product performance and determine the root cause, both in the laboratory and on the filling lines. Attend line trials and assist customers in achieving successful technical performance. Compile extensive, factual, and detailed analysis reports on technical issue resolution. Conduct training sessions with customers and Brokers concerning proper induction setup and seal evaluation, as well as general product training. Provide technical support to Sales Managers and Brokers with main focus throughout Asia and Oceania. Successful managing of customer relationship in technical matters to ensure their collaboration. General troubleshooting and problem resolution at customer’s production lines. Work closely with the sales team in the pre-sales stage to successfully complete commercial projects and new product introductions. Participate and organize technical webinars. Frequent travel will be required throughout Asia and Australasia. Some of this will be accompanying/supporting Sales Managers, some of this will be independent travel. Requirements Graduate-level engineering or scientific background. Working proficiency in Chinese, solid English language skills. Experience working with Global multinational companies. Experience of working with customers in Food, Beverage, Personal Care, Industrial and pharmaceutical sectors. Experience working closely with an international sales team and managing technical sales projects through to completion. Experience in dealing with quality complaints. Ability to analyze data and write clear concise reports on application and quality issues. Minimum 5 years’ experience working for a related packaging manufacturer, preferably technical packaging consumables, such as flexible and or ridged packaging. Proficient in excel and statistical analysis tools. #J-18808-Ljbffr
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