Automation & Digital Excellence Specialist

Reports To: Process and Digital Excellence Manager Department: Global Business Services Department The Digital Specialist supports the implementation of digital solutions and automation within Global Business Services (GBS) Department. This role focuses on platform configuration, workflow design, RPA build, and quality assurance through UAT and hyper‑care....

Head of Global Business Services, Process & Digital Excellence Reports To: General Manager, Global Business Services Department: Global Business Services Department (GBS) Global Business Services (GBS) is Cathay’s trusted partner in delivering end-to-end processes that create value through simplification, innovation, and automation. The Head of Global...

A leading airline company in Hong Kong seeks a Head of Global Business Services to drive process optimisation and digital excellence. The role involves defining the roadmap for core process simplification and overseeing end-to-end automation initiatives. Candidates should have 8-10 years of experience in process management, with a track record of...

Assistant Manager - Excellence and Engagement Reports to: Data & AI Governance Manager Department: Digital Department The role is part of our Digital Department (DGT), which is committed to becoming one of the world’s greatest service brands by transforming into a digital leader known for our strong digital culture and capabilities. As the Assistant...

A leading airline company is seeking a Learning Manager to support operations in service leadership and customer service excellence. Responsibilities include coaching facilitators, developing training programs, and managing relationships with stakeholders. The ideal candidate will have a Bachelor's degree and over 10 years of experience in customer service...

The role is part of our Digital Department (DGT), which is committed to becoming one of the world’s greatest service brands by transforming into a digital leader known for our strong digital culture and capabilities. As the Digital Innovation Manager, you will be leading digital transformation initiatives within our organization, fostering a culture of...

Assistant Manager – Digital Enablement and Infrastructure (13 month contract) Reports to: Resource Planning & Project Manager Department: Inflight Service Delivery (ISD) The Assistant Manager Digital Enablement and Infrastructure sits under the Inflight Service Delivery Department and is responsible for the successful introduction, integration and adoption...

A leading attraction management company in Hong Kong is looking for an Information Systems Officer. You'll monitor the computerized Ticketing and POS systems, provide technical support, and oversee security operations. The ideal candidate has a degree in a related discipline, at least 4 years of IT experience, and strong cyber security knowledge. The role...

An educational institution in Hong Kong is seeking a candidate to provide IT support and promote innovative education. Responsibilities include installing IT/AV hardware, training students, and assisting in various educational tasks. Ideal candidates should have a higher diploma or associate degree along with strong digital communication skills. Familiarity...

A leading airline in Hong Kong is seeking an Experimentation Analyst to enhance digital user experiences. You will support conversion rate optimization and lead A/B testing initiatives, working collaboratively with cross-functional teams. The ideal candidate will be hands-on with tools like Optimizely and Adobe Target, and be fluent in Cantonese and English....