IT Support

Renowned news and media corporation in Hong Kong

• Provide technical support to end-users regarding products, subsystems, and IT infrastructure.
• Install, configure, and support IT equipment, including desktop/laptop computers, printers, and various handheld mobile devices.
• Diagnose, analyze, and provide solutions to users who experience technical problems through email, network, applications, and VPN.
• Maintain and provide support to the IT system to ensure smooth operations.
• Perform backup monitoring and recover Active Directory user accounts and mailbox maintenance.
• Maintain IT inventory records and document housekeeping (software licenses, quotations, invoices, etc.).
• Perform quarterly IT system security reviews.
• Coordinate with auditors for annual audits.
• Track and resolve requests in the ticketing system, documenting the resolutions according to company standards.

• University degree in Computer Science, IT, or other related disciplines. Certification with ITIL Foundation v3 is highly preferred.
• Solid knowledge of Windows 10, MAC OS X, and other client operating systems.
• More than 1 year of experience in end-user computing support.
• Expertise in system configuration options, network connectivity, memory management, and port structure.
• Proven expertise in supporting Wi-Fi/network switches and routers/AV/Video Conferencing. Knowledge of Windows AD, DNS, TCP/IP, FTP, POP3, SMTP, and SNMP.
• Excellent communication skills and a customer-focused attitude.
• Ability to respond to support calls in a timely manner.
• Self-motivated, proactive, and quick learning.
• Good command of both written and spoken English and Chinese.