Senior E-commerce Executive

5 days ago

Hong Kong Island, Hong Kong SAR China SHANGHAI TANG Full time

Role Overview SHANGHAI TANG is seeking a detail-oriented and strategic Senior E-commerce Executive to drive daily online operations, digital marketing campaigns, and sales activations across global platforms. This role is pivotal in ensuring seamless customer journeys, optimizing performance advertising, and supporting the execution of high-impact marketing events. Key Responsibilities E-commerce Operations Oversee day-to-day management of Shanghai Tang’s online store, with strong expertise in Magento platform administration. Ensure product listings, inventory accuracy, pricing updates, and smooth order fulfillment. Troubleshoot technical issues and coordinate with IT and logistic teams to maintain operational excellence. Monitor KPIs including traffic, conversion, and customer engagement, implementing improvements to maximize sales. Digital Marketing & Performance Advertising Plan, execute, and optimize campaigns across Meta Ads, Google Ads, and other paid media channels. Collaborate with creative teams to deliver luxury-aligned content that reflects SHANGHAI TANG’s brand identity. Manage budgets, track ROI, and provide actionable insights through reporting and analytics. Explore new tools and integrations with Magento to enhance personalization and customer experience. Partner with cross-functional teams to execute seasonal campaigns, product launches, and promotional events. Coordinate online-to-offline activations, ensuring digital channels amplify event visibility and sales impact. Provide operational support during key retail moments and contribute to post-event analysis for continuous improvement. Other Qualifications Technical Expertise: Proficiency in Magento, Google Analytics, and e-commerce reporting tools. Digital Marketing Skills: Hands-on experience with Meta Ads, Google Ads, SEO/SEM, and email marketing platforms. Analytical Mindset: Strong ability to interpret data, identify trends, and translate insights into strategies. Luxury Brand Sensibility: Understanding of premium customer expectations and ability to maintain Shanghai Tang’s tone across digital touchpoints. Project Management: Skilled in coordinating cross-functional teams, managing timelines, and ensuring flawless execution. Communication & Collaboration: Excellent written and verbal communication skills. Adaptability: Resourceful, proactive, and innovative in navigating fast-paced e-commerce environments. Additional Information Seniority level: Mid-Senior level Employment type: Full-time Job function: Sales and Business Development Industries: Retail Apparel and Fashion Referrals increase your chances of interviewing at SHANGHAI TANG by 2x #J-18808-Ljbffr

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