Assistant Manager, IT Operation
2 days ago
Overview The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realize the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment. Responsibilities Administrating and supporting end user computing environment including Windows and Mac platform; as well as Cloud platform like Microsoft 365 and Azure; Participating in solution and software evaluation, performance monitoring and diagnoses, identify and prevent potential issue proactively; Preparing technical documents and reports, implementation proposals and user manual; Working with and managing the vendor of IT projects and assisting in monitoring the implementation of IT projects; Providing system ongoing technical support and assisting the management of IT helpdesk service; Assisting in the management of IT service management processes, such as incident management, problem management, change management, and service request management; Ensuring all IT support services are delivered in accordance with established service level agreements (SLAs); Assisting the development of technology roadmap for Microsoft 365 (M365) and lead the team to manage and support all infrastructure and services such as MS Teams, Exchange Online and Intune; Managing technology partners and vendors to deliver the required services; Assist in the procurement of computing hardware, software, and peripherals, ensuring alignment within the Authority’s standards and cost optimization; Performing any other duties as assigned by the Authority. Requirements Possess a recognised university degree or diploma in computer science, information technology or equivalent; At least 5 years of experience in the IT industry with focus on IT operation support; Have strong experience in administering and supporting Windows, Mac, M365, Directory Services will be an advantage; Have knowledge of IT service management frameworks, such as ITIL is preferred; Familiar with the latest workplace technologies such as cloud computing, virtualization, and mobile device management; Have ability to manage multiple projects and priorities in a fast-paced environment; Certification of Microsoft 365 Administrator is preferred; Have excellent communication and interpersonal skills; Be proficient in written and spoken English and Chinese. Application For interested parties, please submit your application with detailed CV on or before the following date. Applicants are encouraged to submit their applications as soon as possible. The review of applications will continue until post is filled. #J-18808-Ljbffr
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