Senior People Development Specialist

At ASW, we believe in our people, in teamwork and the importance of your personal growth. If you are looking for the opportunity to join our award-winning international family with over 17,000 stores across 31 markets in Asia and Europe, the ASW family welcomes you… You can enjoy: Convenient office location, less than 5 min. walk from MTR Free round-trip lunchtime shuttle bus services to Shatin Comprehensive Medical and Life insurance coverage, including your spouse and children Well-equipped Gym inside our office building Onsite Clinic and Lactation Room Role Purpose: We are seeking a strategic and innovative Senior People Development Specialist to elevate customer service excellence and enhance product-specialist selling capabilities across our Retail HK Business Units. In this pivotal role, you will lead the end-to-end design, development, and execution of customer-focused learning initiatives, empowering our Sales Operations teams to deliver exceptional service, articulate product value, and drive customer conversion. A typical day in this Role: Customer-Centric Training Program Design: Design and deliver impactful programs that embed a customer-centric culture and elevate service excellence across all retail touchpoints. Advance Product & Sales Mastery: Develop targeted learning experiences to deepen product expertise and enhance consultative selling skills for confident, solution-driven interactions. Facilitate Dynamic Learning: Lead engaging, interactive workshops—both online and in person—that inspire participation, real-time skill practice, and peer learning. Drive Content Innovation: Refresh and enrich training materials by integrating current retail trends, customer insights, and product advancements. Cross-Functional Partnership: Collaborate with retail leaders, product teams, and People Team to identify learning needs and co-create high-impact development plans that drive frontline performance and customer satisfaction. Quality Assurance & Impact Analysis: Oversee quality assurance of QF-recognised programs and leverage data-driven insights to refine training strategies and maximize learning outcomes. This job is a good fit for You if: You are an EVALUATOR. You analyze information and ideas both from within and outside the team and study your feasibility in terms of the team’s objectives. You are a CONNECTOR. You forge deep relationships beyond networking or teamwork. You will find ways to avoid confrontation by employing skillful collaboration. You are a TEAM PLAYER. Your focus is on the relationships within the team. You are optimistic, energetic and feel energized when working with others. You are a COLLABORATOR. You explore outside resources and develop contacts that may be helpful to the team. You are high energy and outgoing. Success will depend on: Proven experience in people development, retail training, or a related field, with a demonstrated ability to design, develop, and deliver impactful customer service and sales training programs—ideally within a retail context. Academic background in Human Resources Management, Business Administration, or a related field. Proficiency in Office 365 and Microsoft Office applications; familiarity with e-learning platforms and digital training tools is a strong advantage. Professional certifications in training, coaching are highly regarded. Excellent communication and presentation skills in both English and Chinese. A team player with a positive attitude, capable of working independently and proactively in a fast-paced environment. Candidates with more experience may be considered for the position of Assistant People Development Manager, based on demonstrated capabilities and potential. What is holding you back? Don’t miss out on this great chance to shape Your life Apply now We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the AS Watson Group. Applicants not hearing from us within 6 weeks from the date of advertisement may consider their applications unsuccessful. All personal data of unsuccessful applicants will be destroyed within 12 months from the date of application. #J-18808-Ljbffr