Ramp Leader

The team at Cargo Service Delivery manage our global cargo services. This includes managing operations and processes and following all local regulations. Our role is to maintain the Cathay Cargo customers’ experience by ensuring their shipments can reach the destination without deviation. This role will act as the representative and primary contact of Cathay Pacific Airways at ramp side, be responsible to ensure the highest standards of safety during ground handling of the aircraft at all times, in particular during loading and unloading of the freighter, and provide precision timing schedules in order to strive for achieving on-time performance. The role is also required to perform freighter load control duties as a Load Controller. Key Responsibilities To complete the final oversight and monitor of ramp handling agent to ensure ground operations are safely carried out for all jobs associated with aircraft handling in the perspectives of Compliance and Monitoring: Monitor and ensure the laid down procedures are carried out properly by different handling agents particularly in areas on special cargo, movement of in/ out cargo and mail units on ad hoc condition, loading, and unloading of freighter, etc. Monitor the optimisation of space utilisation for loaded ULD and belly of freighter Monitor the acceptance and release of such special cargo as horse shipment, engine, vehicle, bulky shipment and odd-sized item Report to Ramp Supervisor and propose loading solution when loading instruction is not fulfilling the loading related rule Safety related: Ensure aircraft search as required by the Security Programme be conducted before loading Co-ordinate the activities in the warehouse and conduct quality checks on cargo handling from Cargo Terminal Operator (CTO) and Ramp Handling Operator (RHO) Ensure safe operations be kept at all times, in particular during loading and unloading of freighter Ensure Freighters are loaded according to Loading Instruction Form Complete and final oversight, by carrying out walk around check inside and outside of freighter aircraft to make sure safety is maintained at all times Verify to the crew that loading is complete and all locks are raised and locked Report to Ramp Supervisor when any safety incident happen Communication and Coordination: Maintain good communications with captain-in-command, RHO, CTO and CX Cargo Office Liaise closely with CX Cargo Office on the most updated information of freighter positioning especially during flight disruption Liaise and communicate with HKIA Station Control on all OTP related issue Report to Ramp Supervisor when there is OTP related issues Co-ordinate the activities in warehouse and conduct quality checks on cargo handling from CTO and RHO Assessment and Problem Solving: Solve problems and handle irregularities arisen at ramp Act as an expertise in physical acceptance of heavy shipment to ensure CX standard is met Assess the cause of delay of freighter and on the spot situation, report and give recommendation to Ramp Supervisor Load Controller: To perform CX freighter load control duties according to CX standards as per Weight and Balance Folder and Cargo Services Manual Others: Act as supervisor whenever necessary Perform ad-hoc duties as delegated by seniors Requirements Right to work in Hong Kong Minimum age of 18 Tertiary education or equivalent experiences Minimum 3 years’ airline experience with at least 2 years’ freighter load control experience and 1 year’s ramp experience Sound knowledge of cargo operations including freighter ramp handling Skills and language requirements Good analytical, problem-solving, and planning skills A self-motivated leader with excellent communication and interpersonal skills Able to interact with people at all levels and from different cultural backgrounds Sound PC knowledge in MS Word, Excel & PowerPoint Good command of both spoken and written English. Spoken and written Chinese is preferred Must attend the ramp operational related training provided and pass the assessment by obtaining the license to carry out ramp duties Must attend the freighter load control related training provided and pass the assessment by obtaining the license to carry out load control duties Holder of valid HK driving licence (1 & 2/2A) with 1 year driving experience, not more than 6 points are incurred in driving offence points & no careless driving within 2 years Being part of a world-class service brand to be proud of World-class training and structured career progression path A safe and collaborative working environment which embraces a diverse and inclusive culture Special allowance(s) is entitled to overnight and public holiday shifts Extensive medical coverage & insurance scheme for you and your dependents Discounted travel across many airlines for you and your family Personal & Application Information Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement ( and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods. #J-18808-Ljbffr