Senior Solution Lead – Customer and Commercial
4 days ago
Senior Solution Lead – Customer and Commercial Reports to: Head of IT Solutions – Customer and Commercial Join Cathay as a Senior Solution Lead in our Customer and Commercial Solution Centre. You will be the one to manage advanced IT systems that streamline customer platform for our people and enhance experience for our customers across our global network. Thrive in a dynamic and agile environment that embraces AI and cutting-edge technologies. Our culture fosters teamwork and progressive thinking, while our internal mobility program offers diverse career opportunities. Leverage your expertise to lead technical delivery in the Customer and Commercial Solution Centre, ensuring we deliver on our brand promise and drive organizational success together with our wide-reaching Customer and Commercial teams around the world. Key Responsibilities Understand, capture and communicate business direction, challenges and requirements Co-create the product roadmap with the business and provide pre-project consulting to the business Cross-team collaboration with the developers, analyst and architects to architect and develop the best technical design. Conceptualise and propose solution approaches based on the latest technology Generates ideas and develop new approaches to improve overall system design and/or streamline delivery of product/system Carry out level 2 and level 3 incident support for in-production systems and manage end user expectations Manage the day-to-day activities of the software development team and external 3rd parties as required Proactively ensure that the team members are provided with the necessary organizational insight to make effective decision Accountable for making timely risk mitigation decision and mobilising resources for projects by considering operational and financial metrics Be directly involved in implement solutions in the development team Manage and coach Solution Lead and Solution Analyst on any aspect of their role Requirements Degree qualification in Information Technology related discipline, Masters preferred 10+ years of related IT experience with hands‑on solution delivery experience in large scale projects Proven extensive client facing experience with successful relationship management Professional, passionate, innovative, self‑motivated and able to present solutions to diverse groups of stakeholders Excellent analytical, problem‑solving, and decision‑making skills, leveraging both logic and creativity Proven troubleshooting skills; ability to identify patterns and generate ideas Experienced in driving technical innovation Experience with utilisation of outsourced and/or globally distributed resources Experience in the IT solutions for Contact Centre Airline or travel industry knowledge is highly beneficial Personal & Application Information Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods. #J-18808-Ljbffr
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Solution Lead – Customer and Commercial
4 days ago
Tung Chung, Hong Kong SAR China Cathay Pacific Airways Ltd Full timeDepartment: Information Technology (IMT) Join Cathay as a Solution Lead in our Customer and Commercial Solution Centre. You will be the one to manage advanced IT systems that streamline the B2B and B2C operations for our people and enhance experience for our customers across our global network. Thrive in a dynamic and agile environment that embraces AI and...
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Solution Lead, Customer
4 days ago
Tung Chung, Hong Kong SAR China Cathay Pacific Airways Ltd Full timeA leading airline company in Hong Kong is seeking a Solution Lead to manage advanced IT systems that enhance B2B and B2C operations. In this role, you will lead technical delivery within the Customer and Commercial Solution Centre, ensuring successful project execution while collaborating with various teams globally. The ideal candidate must possess a degree...
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Senior Solution Lead – Customer
4 days ago
Tung Chung, Hong Kong SAR China Cathay Pacific Airways Ltd Full timeA leading airline company based in Hong Kong is seeking a Senior Solution Lead to manage advanced IT systems that enhance customer experiences across its global network. The ideal candidate will have over 10 years of IT experience with a strong background in solution delivery for large-scale projects and excellent client relationship skills. This role...
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Solution Lead
4 days ago
Tung Chung, Hong Kong SAR China Cathay Pacific Airways Ltd Full timeOverview Department: Information Technology (IMT) Join Cathay as a Solution Lead in our Solution Centre. You will be the one to manage advanced IT systems that streamline the operations for our people and enhance experience for our customers across our global network. Thrive in a dynamic and agile environment that embraces AI and cutting-edge technologies....
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Solution Lead
2 days ago
Tung Chung, Hong Kong SAR China Cathay Pacific Airways Ltd Full timeSolution Lead (Senior Software Engineer) – Flight Operations Join Cathay Technologies (CTG) as a Solution Lead in our Flight Operations Solution Centre, where you will manage advanced pilot systems that streamline operations and enhance the experience for our people across our global network. You will be at the forefront of managing advanced pilot systems,...
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Senior Solution Lead – Event Streaming
2 days ago
Tung Chung, Hong Kong SAR China Cathay Pacific Airways Ltd Full timeAdd expected salary to your profile for insights Reports to: Application Manager - Integration Competency Centre Join Cathay as a Senior Solution Lead in our Integration Competency Centre. You will be the one to manage advanced IT systems that streamline operations for our people and enhance experience for our customers across our global network.Thrive in a...
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Solution Lead – Cargo
4 days ago
Tung Chung, Hong Kong SAR China Cathay Pacific Airways Ltd Full timeJoin Cathay as a Solution Lead in our Cargo Solution Centre. You will manage advanced IT systems that streamline air cargo operations, enhancing experiences for customers across our global network. Thrive in a dynamic, agile environment that embraces AI and cutting‑edge technologies. Our culture fosters teamwork and progressive thinking, with an internal...
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Solution Lead – Operations Planning
4 days ago
Tung Chung, Hong Kong SAR China Cathay Pacific Airways Ltd Full timeJoin Cathay as a Solution Lead in our Operations Planning (OPN) Solution Centre. You will be the one to manage advanced IT systems that streamline flight and service delivery operations for our people and enhance experience for our customers across our global network. Thrive in a dynamic and agile environment that embraces AI and cutting-edge technologies....
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Tung Chung, Hong Kong SAR China Cathay Pacific Airways Ltd Full timeA leading international airline in Hong Kong is seeking a Senior Solution Lead to manage advanced IT systems that enhance operations and customer experiences. The role requires 10+ years of IT experience, expertise in Apache Kafka, and strong programming skills in Java or Python. This position offers the chance to work in a dynamic environment that embraces...
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Senior Commercial
4 days ago
Tung Chung, Hong Kong SAR China China Railway First Group Co., Ltd. Full timeA leading construction firm in Hong Kong seeks a Commercial Manager/Senior Quantity Survey Manager. The ideal candidate will oversee the QS and Procurement Department, manage contract negotiations, and build relationships with stakeholders. Candidates must have a bachelor's degree in Quantity Surveying and 15+ years of relevant experience, with a focus on...
