Director of Housekeeping

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. About the location In the very heart of the city and on the edge of Victoria Harbour, Four Seasons is surrounded by Hong Kong’s consummate business and leisure attractions. From its award‑winning spa to innovative Michelin‑starred chefs, Four Seasons is the superlative destination for high fliers and high society from Hong Kong and abroad. A buzzing powerhouse of business success. The best central location for Hong Kong leisure explorations. A multi‑starred world famous culinary destination. Victoria Harbour views and a fully engaged, highly effective employees make this truly one of the great hotels of the world. About Four Seasons Hotels and Resorts At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About Four Seasons Hotel Hong Kong In the very heart of the city and on the edge of Victoria Harbour, Four Seasons is surrounded by Hong Kong’s consummate business and leisure attractions. From its award‑winning spa to innovative Michelin‑starred chefs, Four Seasons is the superlative destination for high fliers and high society from Hong Kong and abroad. A buzzing powerhouse of business success. The best central location for Hong Kong leisure explorations. A multi‑starred world famous culinary destination. Victoria Harbour views and a fully engaged, highly effective employees make this truly one of the great hotels of the world. What you will do Manages the staff of the Housekeeping and Laundry Departments. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed. Ensures communications and follow‑up on any problems, guest requests or special requirements. Establishes detailed cleaning and preventive maintenance programs to ensure appearance and life of all furniture, fixtures and equipment. Sets and maintains high standards of cleanliness. Assigns staff to complete the needed activities for the day. Monitors staff’s activities to assure that standards are being met, staff is being supported and guest needs are being met. Inspects all areas of responsibility daily. Works directly with outside contracted companies to assure quality and timeliness of work. Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to all guest requests in an accurate and timely manner. Coordinates the housekeeping needs of any Condominium or Co‑op owners. Interaction with guest will be in person and by phone. Assures the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as Uniforms, Linen, Guest Supplies, Cleaning Supplies and Contract Services. Establishes and maintains accurate inventory records. Participates in periodic Linen, Uniform and Supplies Inventories. Recommends appropriate actions passed on results of inventory. Assures that equipment is properly maintained. Prepares annual budget for labor and operating expense. Proposes items to be included in annual Capital Plan. Collaborating with other departments to develop and implement emergency response plans, ensuring that housekeeping staff are trained in emergency procedures and can effectively respond to situation. What you bring 8 years of housekeeping management experience in top tier luxurious business hotel Excellent communications and language skills Strong leadership, interpersonal & problem solving skills Flexible with shift duties What we offer Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resorts Birthday Leave Complimentary Employee Meals Public Holidays Schedule & hours 5-Days work #J-18808-Ljbffr