Assistant Information Technology Manager

Assistant Information Technology Manager / Supervisor We’re a surreal collection of boutique hotels across Australia, Hong Kong, and Bali - known for our bold design, vibrant energy, and love affair with art, music, fashion, and the environment.Our mission? To share happiness. With bright minds and big hearts, we create good vibrations that ripple through every space - from our lobbies to our bars, restaurants, and beyond. At Ovolo, we celebrate individuality. We ditch the “corporate script” and let our people speak from the heart. So, if you’re a creative soul with flair, hustle, and a sense of fun, we’d love to meet you. The Gig We are looking for a "switched‑on" and seasoned IT professional for our Ovolo Group, Hong Kong Shared Service. In this role, you have responsibility for coordinating all aspects of IT, ensuring projects are successfully completed according to schedule and providing administrative direction for daily IT operational activities. What you will do IT responsibilities Installation, configuration, maintenance and operation support of Network, WiFi, Server, Workstation and Backup Provide support, guidance and support to team members in relation to information technology, the maintenance of client relationships and project management Review, update and effectively maintain the network and provide ongoing maintenance programs for the information technology utilized To manage the daily IT system and implement IT solutions for the business process (POS/PMS/Accounting System/CRM/HR System) Track and maintain accurate inventory of all computing equipment Resolve daily IT technical issues and ad‑hoc reports or assignments as required on a timely manner Research and evaluate new infrastructure technology, assisting company to plan for future solutions Coordinate with vendors to set up and maintain IT infrastructure for company’s properties Lead and drive a small team to meet expanding business requirements Create and maintain IT budget and resources for business need Manage technologies and provide administrative assistance for various systems Understand various IT troubleshooting and provide technical support Control and monitor data, network access and backup systems Negotiate and communicate with third‑party software providers for new software's and troubleshooting Team Support Work closely with different department heads to obtain user requirements for project initiation and completion Provide help desk services and coordinate the support service procedures to ensure smooth running, effective logging systems, efficient response times and helpful delivery to end users Review and update the software and hardware utilized by the system and team members Assist in coordinating IT components of digital marketing initiatives including domain website and online distribution channels Manage IT activities for starters and leavers in an effective way to ensure email accounts, passwords and access cards are set up appropriately and securely Interact with guests, clients and team members in a friendly, respectful and positive manner Liaise with operational teams to ensure the ongoing smooth running and maintenance of IT components Receive and respond to requests relating to IT from Hotels and Ovolo Management appropriately and in a timely manner, following up as appropriate About You Minimum 5 years experience in same capacity is a must. You must be proficient in hotel information systems, PMS, POS, Network Infrastructure, Barracuda email security, M365, MS Windows administration and configuration; also fluent in English and Cantonese. We need you to be a proactive, confident and resilient leader dealing with high demand standard, able to work independently and handle challenging situations and emergency just in case. If you are positive minded, carry bags full of energy, have excellent interpersonal and language skill, and you are hungry for success in a fast paced and dynamic environment, we definitely would like to hear from you At Ovolo Hotels we set the stage for Effortless Living. Our Mission: Shiny Happy People All Around. Sha Tin District, HK #J-18808-Ljbffr