Assistant Manager, Customer Services
4 days ago
Assistant Manager, Customer Services (Contact Centre – SME) Join to apply for the Assistant Manager, Customer Services (Contact Centre - SME) role at Dah Sing Bank . Assists the SME Customer Services Manager to supervise a team that provides all-round services & support to Dah Sing Bank SME customers, including business acquisition, after-sales enquiry, account enquiry, campaign enquiry, performing transactions & digital channels support for local and cross-border SME customers. Responsibilities Manage the team to provide all-round quality service for SME customer through all channels, including but not limited to phone banking, email or other kind of social media. Manage the team to provide support to acquire SME customer, perform transactions, eBanking/ Mobile Banking ID maintenances, insurance or investment transactions for SME customer. Support Customer Services Manager to supervise the team to ensure high quality services are delivered and complaints are solved skillfully and effectively. Assist Customer Services Manager to monitor the job efficiency, objective achievement and manpower planning. Regular review & optimize working procedures to ensure high level of achievement and output are maintained. Train and motivate staff to maximize productivity, achieve KPI and handle job independently and effectively. Give guidance to CSR/CSO on dealing with non-routine customer requests. Review staff performance regularly and conduct coaching or counseling whenever required. Provide support to marketing programs, review and comment on all customer communication materials; reflect customers’ needs and suggestions for service enhancement. Reflect customers’ comments and suggestions for service enhancement. Ensure staff complies to internal guidelines, legal and regulatory requirement when delivering job duties. Participate and contribute to various projects for on-going operations and system enhancements. Qualifications University degree with minimum 3 years’ customer service experience in SME / retail banking/ consumer products, or lower academic qualifications with substantial years of relevant experience. Experience in SME Customer Service and/or corporate client service is preferred. Insurance and / or investment license preferred; and possession of related regulatory qualifications and competencies are required. Good leadership and people management skills. Good sales & service management skills. Good communication and interpersonal skills. Good command of written and spoken English, Cantonese & Mandarin. This position is an in-scope position under the Mandatory Reference Checking Scheme. Please refer to the FAQs for In-Scope Individuals issued by the Hong Kong Association of Banks for details. #J-18808-Ljbffr
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Assistant Customer Service Manager
4 days ago
Hong Kong Island, Hong Kong SAR China Chow Tai Fook Jewellery Group Full timeJoin to apply for the Assistant Customer Service Manager role at Chow Tai Fook Jewellery Group . Overview Join to apply for the Assistant Customer Service Manager role at Chow Tai Fook Jewellery Group . Key Responsibilities Handle customer inquiries received from various communication channels, ensuring timely and professional responses to customer inquiries...
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Assistant Customer Service Manager
4 days ago
hong kong, Hong Kong SAR China Cornerstone Technologies Holdings Limited Full timeThe onboarding of a new Assistant Customer Service Manager at Cornerstone, a leader in EV charging services, offers an exciting opportunity to advance your career. Responsibilities Ensure all customer service handling procedures comply with company policies and SOP. Provide excellent customer service via all channels (omni-chat, hotline, email, etc.)....
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Hong Kong Island, Hong Kong SAR China Well Born Real Estate Management Limited Full timeSENIOR CUSTOMER SERVICE ASSISTANT/ CUSTOMER SERVICE ASSISTANT - 010 We are a member of Henderson Land Group, one of the most renowned property management companies in Hong Kong. To cope with our rapid business expansion, we are looking for high caliber professionals to join our dynamic teams. Responsibilities Provide concierge service to our customers in our...
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Hong Kong Island, Hong Kong SAR China PI Business Consulting Limited Full timeA consulting firm in Hong Kong is seeking an Assistant Manager for Call Centre and Customer Service. The ideal candidate will handle customer transactions, provide after-sales support, and manage complaints. A Bachelor's degree or equivalent is required, along with at least 1 year of customer service experience in the banking or financial industry. The role...
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Hong Kong Island, Hong Kong SAR China ConnectedGroup Limited Full timeA well-established financial institution in Hong Kong is seeking an Assistant Manager for Customer Service in Financial Services. The role involves engaging with clients via phone and digital channels, addressing inquiries about pension funds and retirement services. Candidates should possess a Bachelor's degree and 2-6 years of experience in banking or...
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Customer Service Manager
4 days ago
Hong Kong Island, Hong Kong SAR China Sun Chung Property Management Co Ltd Full timeExecute and manage customer service strategies to meet corporate objectives and meet tenants’ expectations in a premium commercial building Assist in supervising the customer service team to carry out daily operations to meet the high quality service standard Formulate and update the customer service handling guidelines and standard operation procedures to...
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Customer Service, Assistant Manager
2 days ago
Hong Kong Island, Hong Kong SAR China ConnectedGroup Limited Full timeCustomer Service, Assistant Manager - Financial Services Our client is a well-established financial institution hiring a Hotline Customer Service professional to join their team. This role focuses on client engagement through phone and digital channels, supporting pension funds and retirement services. Responsibilities Respond to MPF and ORSO-related...
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Assistant Customer Service Manager
2 days ago
Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full timeCompany: Telecommunications company that offers a wide range of services, including local and international calls, mobile services, broadband internet, and pay-TV.Location: Wan ChaiNature: Renewable Contract (12 months) Others Candidates without general banking customer service experience are not preferred. Candidates with hands‑on credit card experience...
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Assistant Manager
4 days ago
Hong Kong Island, Hong Kong SAR China PI Business Consulting Limited Full timeAssistant Manager - (Call Centre & Customer Service) Handle customer transaction instructions, enquiries, and service requests via various channels Deliver high-quality service through both inbound and outbound calls Provide after-sales support to a wide range of customer segments Manage and resolve customer feedback and complaints in a professional manner...
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Customer Service Manager
2 days ago
hong kong, Hong Kong SAR China 国泰君安国际 Guotai Junan International Full timeResponsibilities Resolve phone-in, online or walk-in clients’ queries efficiently and effectively by providing professional customer services Maintain and update client-facing communications including but not limited to website page content and regular correspondences Assist to implement the enhancement measures to upgrade client satisfaction level Review...
