Manager, Fraud Risk Operations(Lending Fraud)

Manager, Fraud Risk Operations (Lending Fraud) Job Description Responsibilities Strategy Ensure effective performance in the fraud risk management function through assisting the Head Fraud Risk Operations, Hong Kong, and working closely with other team members to adhere to policies and guidelines, taking initiatives to identify risk areas and suggesting changes to control measures. Process Handle daily fraud risk prevention and investigations on lending products, including but not limited to card and mortgage. Communicate with FRSC to ensure services meet the SLA. Analyse fraud patterns to improve preventive measures and reduce losses. Recommend timely fraud charge-offs to satisfy audit and risk control. Maximise fraud recovery opportunities. Maintain good relations with law enforcement, card associations, and members for effective risk control. Provide fraud training to relevant stakeholders as needed. Ensure gross and residual fraud risks are agreed with business heads. Risk Management Identify and share industry best practices and work with the businesses for their feasibility and implementation. Develop a collaborative relationship with regulators, peer banks and fraud risk industry forums to help detect and mitigate fraud. Ensure all FRM policies and procedures in the country comply with Group Policies and Standards, and maintain proper and updated documentation for in‑country policies and procedures. Ensure various fraud risks are being actively prevented and detected in a timely manner on an end‑to‑end basis. Proactively seek regular assurance that areas of responsibility are performing to an acceptable risk and control standard. Recommend changes to the process control environment or to business practices, where necessary, to reduce the level of fraud risk exposure to within the agreed appetite. Balance business performance delivery and cost management with risk and control matters to ensure that it does not materially threaten the Group, while remaining within risk appetite. Requirements University degree holder in Business Administration or related disciplines. 6‑8 years of relevant experience in Fraud Risk Management. Sound knowledge of credit risk / retail credit facilities preferred. Good communication and interpersonal skills. Good command in both spoken and written English and Chinese. About Standard Chartered We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do. Never settle , continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well. Are better together , we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term. What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial, and social wellbeing. Core bank funding for retirement savings, medical and life insurance , with flexible and voluntary benefits available in some locations. Time‑off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, market‑leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first‑aiders and other self‑help toolkits. A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values‑driven organisation that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential. #J-18808-Ljbffr