Watchmaker & Pre-Owned Client Service Advisor - Global Leading Watch Brand
7 days ago
Watchmaker & Pre-Owned Client Service Advisor – Global Leading Watch Brand Our client is a renowned global leading watch brand with stable revenue history. As they embark on an exciting expansion plan and launching pre-owned business, they are looking for passionate Watchmaker and Client Service Advisor to join their team. Responsibilities This critical position oversees the entire pre-owned watch lifecycle, encompassing authentication, valuation, maintenance, and sales. The ideal candidate will have an extensive knowledge of horology, exceptional attention to detail, and a strong awareness of market trends to uphold the integrity and success of our pre-owned business. Key Responsibilities Provide essential support to the sales team on the floor. Cultivate and maintain client relationships, effectively utilizing CRM tools. Stay updated on the company’s history, product offerings, competitive positioning, and overall market dynamics. Train boutique staff on movement characteristics and materials to boost their confidence and expertise. Client Experience and Marketing Support Participate in marketing initiatives and events, sharing technical insights to enhance client engagement. Lead watchmaking masterclasses to highlight the intricacies of our craft. Contribute ideas and perspectives to help develop future client experiences and events. Authentication & Appraisal Conduct meticulous inspections, authentication, and valuation of pre-owned watches submitted for sale or trade. Disassemble movements when necessary to verify authenticity and evaluate internal condition. Deliver accurate and fair market‑based valuations, clearly communicating the rationale to clients. Stay informed about market trends, auction results, and industry developments to ensure competitive valuations. Maintenance & Servicing Perform routine maintenance, servicing, and minor repairs on pre‑owned timepieces to meet quality standards for resale. Conduct quality control checks on all pre‑owned watches prior to presentation for sale. Collaborate with the central workshop for more complex repairs. Serve as the expert consultant for clients interested in the pre‑owned collection. Passionately articulate the value, history, and technical details of each timepiece. Build strong, trusting relationships with clients, ensuring a professional and informative experience. Meet individual and team sales targets for the pre‑owned segment. Requirements: Certified Watchmaker Sales Associate with In Boutique Technician experience will also be considered. Extensive and proven experience in authenticating, servicing, and repairing watches is a plus Fluency in both English and Chinese (Mandarin), with excellent verbal and written communication skills in both languages. Experience in pre‑owned watches will be a plus Exceptional customer service and interpersonal skills. Proficiency with computers and standard software applications. Application Questions Which of the following statements best describes your right to work in Hong Kong? What's your expected monthly basic salary? #J-18808-Ljbffr
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Master Watchmaker
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Hong Kong Island, Hong Kong SAR China aimHigher Consultancy Limited Full timeA global leading watch brand in Hong Kong seeks a passionate Watchmaker & Pre-Owned Client Service Advisor. This role includes overseeing the entire lifecycle of pre-owned watches, from authentication to selling, emphasizing meticulous attention to detail and market awareness. The ideal candidate is a certified watchmaker or sales associate with technical...
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