Customer Services Manager
4 days ago
Join the Team: Spice Up Your Career with TJI TJI’s vision is to spice up every city and all walks of life with unique flavors, and we need the right talents to accomplish this vision together in our thriving and dynamic environment. Why TJI? Like our signature “Tam Jai Taste,” we believe in pushing boundaries, celebrating innovative combinations, and making a positive impact on society. With TJI, you’ll find endless growth opportunities and participate in continuous expansion plans to new cities. Be part of a team of like‑minded professionals who value your unique talents and ideas, and experience fulfilment through personal development that contributes to a purpose‑driven mission that makes a difference. If you’re eager to be part of a passionate and like‑minded team, apply now and start to spice up your future with TJI. Responsibilities : Lead and supervise Customer Service team to handle customer enquiries from various communication channels, e.g. telephone, email, mobile app and social media etc. in a timely, efficient and quality manner Handle and resolve CS cases according to established policies and procedures Work closely with Operation, Training, Quality Assurance and Marketing team to resolve customer concerns and determine best course of solution based on the customers’ needs Analyze customer feedback, prepare reports and provide insights to drive improvement and satisfaction Conduct regular assessments of existing SOPs to ensure they align with current best practices and organizational goals. Identify areas for improvement and implement updates to enhance efficiency and effectiveness Assist in ad hoc projects and assignments on customer services and related systems Requirements : Degree or above in any disciplines A minimum of 6 years’ working experience in Customer Services, of which at least 2 years’ experience in supervisory role Experience in Food & Beverage, Retail and Hospitality will be an advantage Strong leadership skills with the ability to drive team performance Good analytical and problem‑solving skills. Probing mindset to identify root cause and improvement opportunities. Excellent telephone manner, customer‑oriented and able to work under pressure Ability to thrive in a collaborative, fast‑paced environment We offer competitive salary, on‑the‑job development program and rewarding career opportunities for ambitious individuals who are looking for challenges. If you aspire to an exciting and rewarding career, send your resume immediately with your present and expected salary. (All personal data collected will be used for recruitment purpose only.) #J-18808-Ljbffr
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Hong Kong Island, Hong Kong SAR China WAYLUNG WASTE SERVICES LIMITED Full timeBusiness Development and Customer Services Manager Add expected salary to your profile for insights Lead, coach, and develop a high-performing business development team to drive revenue growth and expand market presence across the resource recovery sector Formulate and execute integrated marketing strategies aligned with company objectives, targeting...
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Customer Service Executive
4 days ago
Hong Kong Island, Hong Kong SAR China EDICO Financial Press Services Limited Full timeMonitor project schedule and scope of work to meet client’s objectives and timeline. Handle client’s requests/enquiries and provide professional solutions. Take up ad-hoc duties when required. Be an accountable executive to all teammates and clients. Requirements Higher Diploma in any disciplines. Proficient in Microsoft Office. Ability to work in a...
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Manager, Customer Service
4 days ago
Hong Kong Island, Hong Kong SAR China Crossings Executive Search Full timeThe incumbent will be responsible for managing the operations of hotlines, walk-in customers and live chat provided by in-house Customer Service team and external service providers. He will also lead a portfolio of customer service projects including digitalization. The successful candidate should be customer-focused and result-driven. Key Responsibilities...
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Customer Service Manager
4 days ago
Hong Kong Island, Hong Kong SAR China Sun Chung Property Management Co Ltd Full timeExecute and manage customer service strategies to meet corporate objectives and meet tenants’ expectations in a premium commercial building Assist in supervising the customer service team to carry out daily operations to meet the high quality service standard Formulate and update the customer service handling guidelines and standard operation procedures to...
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Head of Customer Services
4 days ago
Hong Kong Island, Hong Kong SAR China Talent Axis Management Consulting Group Limited Full timeHead of Customer Services / Customer Services Manager Package Basic salary * 13 months + bonus Potential Candidate hold SFC 1,2 License Tips : Candidate must have SFC Type 1,2 Suitable candidates should possess experience in supervising a customer service team comprising two to three staff members. Job Responsibilities: Supervise the day-to-day activities of...
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Customer Services Manager
4 days ago
Hong Kong Island, Hong Kong SAR China JC Executive Search Full timeTo lead the Customer Service Team in ensuring providing efficient and quality day-to-day operations of the Customer Services/Concierge Counters, Helpdesk, Reception, Box Office & Ticketing Counter and Luggage Services Monitor the grooming and performance of Customer Services team and contract casual staff as well as service providers Monitor and handle...
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Customer Service Assurance Manager
2 days ago
Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full timeLeading IT&T services company in Hong Kong Job Description Candidate with less experience will be considered as Assistant Manager. Responsibilities Act as a single point of contact for our key customers for all service related issues. Work closely with China Sales Team by providing a service-oriented, customer focus element to ensure customer satisfaction on...
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SME Banking Customer Service Team Lead
4 days ago
Hong Kong Island, Hong Kong SAR China Manpower Services (Hong Kong) Limited Full timeA leading institution in the banking industry seeks a Customer Service Team Leader committed to delivering high-quality service. The successful candidate will manage a team, monitor performance, and resolve customer issues effectively. Education requirements include a Bachelor's degree and minimum of 2 years in customer service, specifically in banking....
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Assistant Customer Service Manager
4 days ago
Hong Kong Island, Hong Kong SAR China Chow Tai Fook Jewellery Group Full timeJoin to apply for the Assistant Customer Service Manager role at Chow Tai Fook Jewellery Group . Overview Join to apply for the Assistant Customer Service Manager role at Chow Tai Fook Jewellery Group . Key Responsibilities Handle customer inquiries received from various communication channels, ensuring timely and professional responses to customer inquiries...
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Hong Kong Island, Hong Kong SAR China Maxim's Caterers Limited Full timeAbout Us Founded in 1956, Maxim’s Group is one of Asia’s leading food and beverage companies, operating Chinese, Western, Japanese and Southeast Asian restaurants, quick service outlets, bakery shops and cafés, and an institutional catering service. Maxim's Group also produces a range of festive products, including the award‑winning Hong Kong MX...
