Guest Experience

We’re looking for a strategic and service-driven Guest Experience Manager to join our Hong Kong team. This role leads the back-of-house guest support functions and digital communication channels, while partnering with the Front of House team to uphold service standards and deliver training across all guest touchpoints. WHAT YOU'LL DO Manage and coach the...

A prestigious hotel in Hong Kong is seeking a Guest Relations Officer to manage concierge and lobby guest relations duties. The ideal candidate will have a minimum of one year’s experience in the hotel industry, excellent communication and interpersonal skills, and the ability to work well under pressure. Responsibilities include assisting VIP guests,...

A leading hotel group in Hong Kong is seeking a dedicated Guest Service Agent to manage guest check-in and check-out duties effectively. This role requires greeting guests with courtesy, managing their bookings, and promoting hotel facilities to maximize revenue through upselling. Ideal candidates should have a Diploma or Degree in Hotel Management and be...

A hospitality company in Hong Kong is seeking a team member to perform guest check-in and check-out duties, handle guest enquiries, and assist with various hotel operations. Candidates should possess a diploma or degree in Hotel Management, a strong command of English and Chinese, and familiarity with Microsoft Office tools. This is an excellent opportunity...

A luxury hotel in Hong Kong is seeking a Restaurant Captain to deliver high-quality services and maintain smooth restaurant operations. The role requires a minimum of 2 years of restaurant operations experience and the ability to provide training to enhance team skills. Ideal candidates are outgoing, service-oriented, and proficient in English, Cantonese,...

A luxury hotel in Hong Kong seeks an experienced Human Resources Manager to lead guest service operations. The role includes processing check-ins, managing inquiries, and ensuring guest satisfaction. Ideal candidates will have a degree in Hospitality Management and relevant experience in the hotel industry. Proficiency in both Chinese and English is...

A well-known international hotel in Hong Kong seeks a Guest Relations Officer to deliver exceptional hospitality service for Club Floor guests, manage check-ins and outs, and maintain service standards. Candidates should possess experience in hotel management and customer service. This role offers unique opportunities to interact with guests and ensure their...

A leading retail company in Hong Kong is seeking a part-time Educator to enhance the guest experience in their store. You will engage with customers, provide expert product knowledge, and support team operations in a dynamic environment. Ideal candidates will possess strong communication skills and a flexible working schedule. This position is entry-level...

A leading hospitality company in Hong Kong is seeking a strategic Guest Experience Manager to enhance guest support and service standards. This role involves managing back-of-house operations, coaching the Reservations Team, and aligning service protocols with the Front of House. The ideal candidate has strong communication and coaching skills, along with...

A premium lifestyle brand in Hong Kong is seeking a Part Time Guest Service Officer to enhance customer experiences across various locations. Responsibilities include greeting guests, managing check-in/out, and addressing inquiries professionally. The ideal candidate is fluent in both Chinese and English and possesses strong communication skills along with a...