Operations Assistant Manager

4 days ago


Hong Kong Island, Hong Kong SAR China Chubb Full time

Operations Assistant Manager (Maternity Cover) Operational Oversight: Oversee daily operational duties across both Consumer and Commercial sectors, ensuring seamless operations and service delivery, including quality assurance across teams onshore and in our captive centers based in the Philippines and Malaysia. Change Management: Report on consumer and commercial metrics, making recommendations for change with the support and guidance of the Head of Operations and fellow Leads, including any process transitions to captive centers. Governance: Lead regular cadences of governance meetings with stakeholders and teams from captive centers to ensure service levels consistently met and corrective actions taken for recovery. Business Continuity Development: Develop and drive Business Continuity plans and strategies for the Hong Kong branch, ensuring preparedness for any operational disruptions, in close collaboration with the regional Business Continuity team. Incident Management: Facilitate, coordinate, and drive incident management processes across operations, including training and delivery to ensure effective response and resolution. Risk Management: Assist in identifying and mitigating risks associated with operations, ensuring compliance and operational integrity. Contract Oversight: Maintain oversight and governance across contracts and agreements related to operations, ensuring compliance and alignment with business objectives. Stakeholder Collaboration: Work closely with various stakeholders within the company and regional office. Ad Hoc Support: Provide support to the Head of Operations as needed, including procedure documentation (manuals, workflows), reporting, presentations, and communications. Qualifications Experience in operations, process improvement, or project management. Strong communication and collaboration skills. Ability to manage multiple priorities and workstreams. Proactive approach to problem-solving and innovation. Comfortable working with digital platforms and tools. High attention to detail and organizational skills. Qualifications Minimum 5 years of experience in Operations with at least 2 years of supervisory experience. General Insurance with sound knowledge of general insurance products is preferred. Ability to work collaboratively with cross-functional teams. Conscientious, with strong sense of accuracy and quality delivery. Strong analytical and problem‑solving skills. Strong time management skills and ability to prioritize tasks effectively. Self‑motivated with strong interpersonal and written communication skill. Proficient in Microsoft Office and other relevant software programs. Proficient in written and spoken English & Cantonese. Seniority level Mid‑Senior level Employment type Full‑time Job function Other Industries Insurance #J-18808-Ljbffr



  • Hong Kong Island, Hong Kong SAR China Operations Full time

    Responsibilities Study & process corporate actions and monitor the lifecycle of events within pre-defined cutoff time and timely escalation for irregular cases detected Execute & support of (1) the full settlement cycle of private banking products (e.g. equities, bonds, investment funds, structured products and derivatives); (2) deposit and remittance...


  • Hong Kong Island, Hong Kong SAR China Manager, Operational and Technology Risk Full time

    Manager, Operational and Technology Risk Why Mox Everything at Mox – from our products, features, to rewards – is designed based on customer research, tailor made for your needs. We care about what customers care about, especially in data security and privacy. Data ethics is core to everyone here at Mox. Who are we looking for? The Mox Operational,...


  • Hong Kong Island, Hong Kong SAR China Operations Full time

    A financial services company in Hong Kong is seeking an experienced professional to manage corporate actions processing within Private Banking. Responsibilities include executing full settlement cycles for products such as equities and bonds, and participating in workflow enhancements to reduce operational risks. Candidates should have at least 3 years of...


  • Hong Kong Island, Hong Kong SAR China Manager, Operational and Technology Risk Full time

    A leading digital bank in Hong Kong is on the lookout for a Manager of Operational and Technology Risk. This role demands expertise in risk management, particularly operational and technology risks. The candidate will develop frameworks and collaborate with various stakeholders to ensure compliance with regulatory standards, oversee the risk-taking...


  • Hong Kong Island, Hong Kong SAR China HuaAn Asset Management (Hong Kong) Limited Full time

    Assistant Operations Manager / Operations Officer Perform trade matching & arrange trade settlement for managed funds/accounts Coordinate trade instruction for managed funds/accounts with custodians Prepare and review daily valuation report, perform reconciliations follow up with discrepancies Coordinate with internal and external parties to resolve daily...

  • Operation Manager

    1 week ago


    Hong Kong Island, Hong Kong SAR China China Universal Asset Management (Hong Kong) Company Limited Full time

    We are a Tier one fund house in China and Hong Kong, and looking for high caliber candidates to join our operation team. Responsibilities Support daily operations functions including subscription, redemption, dividend distribution, trade settlement, fees payment, reconciliation and NAV calculation Work closely with service providers including fund...


  • Hong Kong Island, Hong Kong SAR China Cyber Security Operations Specialist Full time

    Mox is built by and for the ones who aspire to live life to the fullest – we call them Generation Mox! The name Mox reflects the endless opportunities we can create. Why Mox Everything at Mox – from our products, features, to rewards – is designed based on customer research, tailor made for your needs. We care about what customers care about,...


  • Hong Kong Island, Hong Kong SAR China Partnerships Senior Manager, Southeast Asia Full time

    Partnerships Senior Manager, Southeast Asia Collinson is a global loyalty and benefits company. We use our expertise and products to craft customer experiences which enable some of the world’s best known brands to acquire, engage and retain the most demanding and choice-rich customers. In particular, our unique expertise and insight into high earning,...

  • Branch Operations

    1 week ago


    Hong Kong Island, Hong Kong SAR China Chong Hing Bank Ltd Full time

    Branch Operations (Assistant Manager / Manager) Supervise the counter services to ensure smooth and efficient branch operations Enhance customer services quality and assist in resolving customer complaints Prevent misconduct by checking and monitoring the daily operations Provide recommendation on the improvement of branch operation and work processes Ensure...


  • Hong Kong Island, Hong Kong SAR China westK - West Kowloon Cultural District Authority Full time

    The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment. Responsibilities Administrating and supporting end user computing environment including Windows and Mac...