Part-time Customer Officer, Digital CS

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China HKT Part time

To handle customers' inquiries via phone calls and multi digital channels, e.g live-chat, email, social media to ensure customers' satisfaction.

  • To identify opportunities to sell or retain customers during interactions.
  • To follow pre-set procedures and workflows to complete tasks in a timely manner.
  • To adhere to requirements, policies, guidelines, and procedures set by the company and other appropriate partners.
  • To proactively learn and stay updated with the latest knowledge related to the job responsibilities.
  • To perform ad hoc duties as assigned.
  • Working Days: Minimum of 3 - 4 days per week, with a minimum of 4 hours per day.
  • Working Time: Night shift within 15:00 - 00:00.

To succeed in this role:

  • HKCEE / DSE graduate or above.
  • Typing speed of at least 30 words per minute in both English and Chinese.
  • Good command in both written and spoken English and Chinese (Cantonese and Mandarin).
  • Good communication skills and customer-oriented.
  • Knowledge of common PC software applications.

Contacts for Enquiries:

  • WhatsApp: 6392 5242.

We offer attractive & competitive salaries and benefits, an exciting work environment, and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume (please put our ref no. on the application subject), stating your present and expected salary to Human Resources Department by sending an Email to

HKT is an equal-opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes.

Seniority level

Entry level

Employment type

Part-time

Job function

Customer Service

Industries

Telecommunications

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