1. Bilingual Operations Support

5 days ago

WorkFromHome, Hong Kong SAR China AUSSIE MEAT Full time

1. Bilingual Operations Support (CS, eCommerce Marketing) Add expected salary to your profile for insights We are looking for a professional, reliable, independent, fun and loving person. Who loves eating meat, seafood, and passionate in managing customer operations and eCommerce marketing. Must hold a valid working HK Visa with HKID, Bilingual (English/Chinese) and preferably a Degree. Job Highlight Full-time / Part-time Freelancer Graphics skills (Photoshop, Canva) Customer Operations Support With some experience in: SMO, SEO and Google Analytics; and Web maintenance (e.g., Shopify/Wix.com) What you’ll be doing? Manage day to day operations of customers’ enquiries and respond in an efficient and professional manner Monitor & improve the Customer Service and Operations process to increase customer satisfaction Responsible for maintaining company website in Shopify to optimise customer experience Plan and execute marketing campaigns with concrete technical skills on various digital platforms, such as Google Business, Meta and Mailchimp Be the leader in strategising, managing and executing the eCom operations based on Shopify Manage Shopify website layouts and user interfaces with HTML and CSS, and ensure cross-browser compatibility of new features Utilise accurate technical tools to enhance SMO / SEO to increase online traffic and, improve conversions and lead generation Liaise closely with the product, sales team and other cross-functional departments to ensure seamless delivery of projects Duties as directed by Management Who are we looking for? Preferred Bachelor’s degree in IT with experience in Customer Service Operations, eCommerce, or related disciplines (preferably Australian or British educated) A minimum of 5 years’ relevant experience in customer operations and web maintenance in small to medium organisations with at least 3 years with eCommerce (Shopify) / Online Retail / F&B industry / Social Media Experience in executing online campaigns with proven outstanding performance An understanding of digital marketing tools & models, technology trends and market best practice Proven working experience in performance marketing, social media and content management system like Shopify and MailChimp with a track record of delivering outstanding performance Competent skills in graphic design and video creation for social media posting Business acumen and exhibits strong balance of creativity and analytical skills Self‑motivated and passionate about online marketing channels Excellent communication and interpersonal skills Good command of spoken and written English & Chinese and Chinese word processing skill Proficiency in the usage of Microsoft Office (Word, Excel & PowerPoint), Canva, Photoshop and other graphic & video editing software Based in Hong Kong with ability to work remotely and, is independent and mature You will have great advantage if you have: Ability to code HTML IT operation experience Why you should consider this opportunity We offer attractive remuneration package with fringe benefits to the right candidate, such as: Performance bonus Staff allowance for company's products Full-time/Part-time/Contract roles are negotiable Interested parties please send resume with date of available and expected salary by clicking "Apply Now". All information received will be kept in strict confidence and will be treated only for employment related purposes. #J-18808-Ljbffr

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