Community Manager

4 days ago


Hong Kong Island, Hong Kong SAR China eTeam Full time

Senior Information Technology Recruitment Consultant For APAC Region We are looking for a skilled Community Manager to manage the day‑to‑day operations of an interactive customer community for a leading bank. This community provides Mainland customers with an online platform to exchange their banking experiences in HK and co‑create banking journeys with the bank to best meet the needs of Mainland customers. It also promotes customer advocacy through word‑of‑mouth marketing. Responsibilities Review posts and comments published in the community by members on a daily basis Respond to customer posts and answer simple, unauthenticated inquiries Stay alert to incidents and complaints and escalated them as appropriate Share engaging posts related to banking topics that Mainland customers are interested Compile a monthly newsletter with a member activity dashboard Create engagement activities to maintain member interest and participation The candidate may be required to work specific hours on weekends and public holidays based on business needs. Candidate Profile Ideal candidate should possess the following qualifications: University degree holder Excellent communication skills in both verbal (Putonghua & Cantonese) and written Chinese (simplified & traditional) and English. Good understanding of social media trends and popular culture of Mainland China, with a good sense of humor. Good analytical skills and attention to detail. Prior experience in banking or social media content management is an advantage. Seniority level Associate Employment type Contract Job function Advertising Industries Staffing and Recruiting Get notified about new Community Manager jobs in Hong Kong, Hong Kong SAR . #J-18808-Ljbffr



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