Service Engineer

1 week ago

hong kong, Hong Kong SAR China Convergint (Hong Kong) Limited Full time

Convergint is a leading global systems integrator dedicated to achieving service excellence. Our collaborative approach with partners and manufacturers enables us to provide a wide array of solutions to enterprise customers. What sets us apart is our unique culture, which is shaped by our unwavering commitment to our Values and Beliefs. This culture drives us to become the premier service provider for our valued customers, solidifying our position in the industry. Responsibilities Work with the customer service representative to quickly and efficiently solve customers’ security system issues. Provide support and maintenance services such as routine preventative maintenance, troubleshooting, system upgrades/expansions/alter, and systems training. Increase customer satisfaction and maintain long‑term relationships with customers. Ensure quality of Convergint services by strictly following company standards and policies to deliver a prompt and efficient response to all service requests in the region. Handle daily troubleshooting and follow up on all open technical issues until the problem is resolved. Take over all service issues from the project team after the external handover is complete. Requirements Diploma/Certificate or Degree holder in Electronic Engineering, Electrical Engineering, or relevant discipline. Relevant experience in the security industry with knowledge of access control, video surveillance, and alarm systems is considered a plus. IT knowledge in hardware, network and databases. Ability to work under pressure. Strong analytical skills and problem‑solving ability. Strong self‑learning ability and able to work independently. Customer‑oriented. Willing to work overtime which will be entitled to OT pay. Immediately available preferred. Certificate Training. Group Medical Insurance. Quarterly Bonus. Attractive compensation and benefits packages will be offered to the right candidate. Interested parties, please click "Apply Now" & send your application together with a full resume and expected salary to us. #J-18808-Ljbffr

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