Senior Manager, HNW Operations

The High Net Worth Senior Manager plays a pivotal role in delivering a seamless, high-touch experience to HNW clients. Acting as a single point of contact, this generalist manages new business case handling, policy servicing, and trust-related inquiries. The role requires strong coordination, attention to detail, and a client‑first mindset to support complex and high-value cases. Position Responsibilities Serve as the primary contact for distribution channels, fostering strong relationships and ensuring consistent, high quality service delivery. Act as the single point of contact for new business case handling, policy servicing, and trust-related matters. Coordinate with business partners, internal operations, HNW underwriters, and L&C team to manage the end-to‑end new business process—from application submission to policy issuance. Collaborate with Manage & Review team to handle inforce case change requests with accuracy and efficiency. Ensure completeness and accuracy of client submissions by collecting all required information and documentation. Act as the primary liaison for trust‑related matters including preliminary case review, trust structure evaluation, and trust documentation handling. Support onboarding of trustees and review of trust structures in collaboration with internal stakeholders, ensuring compliance and proper documentation. Collaborate with cross‑functional teams to deliver integrated solutions tailored to HNW client needs. Identify and drive process improvements that align with our strategic priorities, enhancing operational effectiveness and delivering exceptional client experiences. Required Qualifications University graduate plus minimum 7 years of experience in life insurance, preferably in HNW segment. Experience in handling premium financing, trust/PIC related business, and good understanding of HNW business model. High proficiency in reading and writing English. Good communication and presentation skill. Customer‑oriented service. Strong sense of ownership and attention to detail. Good command of spoken and written English and Chinese. Good PC skills including MS Word, Excel, and PowerPoint. When you join our team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact Working Arrangement Hybrid #J-18808-Ljbffr