Head Receptionist

About the Company Headquartered in Hong Kong SAR, Shangri‑La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages more than 100 hotels under five brands: Shangri‑La Hotels & Resorts, Shangri‑La Signatures, Kerry Hotels, JEN by Shangri‑La, and Traders. About the Role As a Head Receptionist, you will be focusing on delivering exceptional dining experiences by ensuring timely, courteous and professional service. Key Responsibilities Handle telephone inquiries and reservations in a professional manner. Arrange tables and ensure smooth restaurant operation. Assist with menu for all meal periods and related administration work. Provide support to Restaurant Manager in maintaining an accurate guest record on the system. Perform any other duties as assigned by Management. About You At least 5 years of relevant experience in the Hotel or F&B Service Industry. Knowledge or experience in booking system. Customer‑oriented and self‑motivated team player. Excellent command of spoken and written English and Chinese. Candidates with less experience would be considered as Senior Receptionist / Receptionist. Why Join Us A workplace that values your passion and supports self‑realization and personal growth. Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills. Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication. Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive. Please apply in writing enclosing CV and quoting the reference to: Director, Talent Management & Acquisition (Hong Kong). We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes. We appreciate your interest in joining us. Please note that only successful candidates will be contacted. #J-18808-Ljbffr