Training Officer

1 week ago


Tsuen Wan, Hong Kong SAR China HKT Teleservices Full time

Training Officer – HKT Teleservices Join to apply for the Training Officer role at HKT Teleservices . Responsibilities Monitor and evaluate the performance of call centre frontline services. Assist in identifying and resolving service quality issues in Hong Kong & GuangZhou call centres. Provide coaching and training with reference to existing employee performance. Conduct comprehensive quality analysis and provide detailed quality assessment reports. Develop and maintain training materials and oversee the arrangement of training courses. Provide training for newly hired staff. Occasional travel to GuangZhou to align training and quality plan with Mainland counterpart. Qualifications University graduate or above. At least 2 years of call centre training and quality assurance experience. Strong service awareness, focus on customer experience, advanced logical thinking, and problem‑solving skills. Excellent leadership and presentation skills. Expertise in analysing quality data of hotline service. Strong quality assurance sense and service enhancement thinking. Proficient in Microsoft Office applications. Good verbal and written proficiency in Cantonese, Mandarin, and English. Seniority Level Entry level Employment Type Full‑time Job Function Training Industries Telecommunications Location Islands District, Hong Kong SAR How to Apply Sign in to set job alerts for “Training Officer” roles or apply through the HKT Teleservices career portal. #J-18808-Ljbffr



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