SAP Support Analyst

2 days ago


Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

SAP Support Analyst (FI/CO, MM, SD, PI/PO, CPI) Client Description Company Description: A leading telecommunications provider in Hong Kong, offering a wide range of services including broadband, mobile, and enterprise solutions.Location: Hung HomNature: Renewable Contract (One Year) Job Description Provide first and second-line support for SAP-related issues, including troubleshooting, diagnosing, and resolving system problems. Collaborate with the corporate SAP group to perform monthly release testing and validate system updates. Work closely with stakeholders to identify, analyze, and promptly resolve SAP support issues. Document support cases, resolutions, and processes to maintain a comprehensive knowledge base for future reference. Communicate effectively with end-users to understand their needs and provide clear, actionable solutions. Assist in training users and creating user guides to enhance system adoption and efficiency. Monitor system performance and recommend improvements to optimize SAP functionality. Deliver high-quality customer service with a focus on user satisfaction and clear communication. Job Requirements Possess a Bachelor’s degree in Information Technology, Computer Science, or a related field. Have a minimum of 2-3 years of experience as an SAP Consultant, with hands-on experience in SAP modules such as FI/CO, MM, SD, or equivalent. Be familiar with SAP integration tools like SAP PI/PO or CPI to troubleshoot connectivity issues between SAP and other systems. Possess the ability to analyze SAP data logs and reports to identify trends or recurring issues. Have experience with change management processes to support the smooth implementation of SAP updates during monthly releases. Demonstrate strong analytical and problem-solving skills to diagnose and resolve complex SAP issues. Possess strong communication skills to liaise with both technical and non-technical stakeholders, ensuring alignment on support priorities. Be fluent in spoken and written English and Cantonese to support local and regional stakeholders. Be able to work under pressure, especially during critical system downtimes or tight testing schedules. #J-18808-Ljbffr



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