Solutions Engineer

3 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Cisco Systems, Inc. Full time

Empowering the world to reach its full potential, securely—that's what has made Cisco the #1 Security company in the world We do this by providing effective security solutions and becoming our customer's most trusted partner. Security is everything in a world of evolving threats.

The Security Solutions Engineer at Cisco is part of an elite technical team responsible for driving the success of our security solutions. This is a technical sales position that supports the Go to Market activities for our SSE Solutions by leading the way in how we bring solutions to market. It includes ensuring the Technical Sales Teams are equipped with the necessary tools to be successful in cross architecture solutions. Building, designing, and running security workshops to help customers understand how Cisco Security products will improve their business.

What You'll Do
  • Responsibilities include creating and delivering programs and processes to build and scale the business from a technical perspective. You have a startup mentality and focus to 'get things done' to accelerate market adoption for SSE line of business.
  • You are a self-starter, will act as an industry domain professional, and strive to help Cisco make customers for life.
  • Develop a detailed approach to how we engage Customers, Workshops, and Webinars that can be used at scale.
  • Be the main go-to resource for the technical sales team for technical product questions and customer issues.
  • Assist in the creation and delivery of technical training modules to the team.
  • Work directly with Product Management and Development Teams as a liaison around technical product requirements and to provide customer feedback with the goal of enabling continuous improvement of Cisco security solutions.
  • Effectively interact with internal engineering teams to scope out and provide solutions to sophisticated technical issues for highly visible account opportunities.
  • Optimally determine how to resolve challenges by using creative approaches and solutions in a highly cross-functional environment.
  • Self-starter, ability to manage projects, and achieve deadlines, given high-level objectives.
Who You Are
  • Bachelor's degree in computer science/information systems or equivalent.
  • 7+ years of technical experience as a support or sales engineer in Security.
  • Show a commitment to timely communication and good customer service.
  • Love and passion for helping customers and delivering satisfaction even when faced with difficult customers.
  • A positive demeanor and friendly outgoing personality.
  • Strong written and email etiquette skills.
  • Strong oral communication skills, including the ability to convey technical information in user-friendly language.
  • Ability to prioritize and work responsibly with or without direct supervision.

Why Cisco: Cisco delivers intelligent cybersecurity for the real world, providing one of the industry's most comprehensive advanced threat protection portfolios that is integrated and open. Cisco's threat-centric approach to security reduces complexity while providing unmatched visibility, continuous control, and advanced threat protection across the entire attack continuum before, during, and after an attack.

Day to day, we focus on the give and take. We give our best, we give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and dedication to equality for all there is no moving forward. So do you have colorful hair? Don't care. Tattoos? Show off your ink. Pop culture geek? Many of us are. Passion for technology and world changing? Be you with us

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case-by-case basis, qualified applicants with arrest and conviction records. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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