Capacity Management Officer

6 days ago


Kowloon, Hong Kong SAR China Pacific Air (HK) Limited Full time

Responsibilities Act as key customer contact window and perform reservation and load planning functions covering timely creation of cargo bookings in Cargo Spot with accuracy and correct rating; prepare and finalize load plan for maximum utilization of aircraft capacity; produce cargo manifest and distribute to relevant parties. Support sales and marketing activities related to client airlines; prepare and disseminate relevant product and marketing information such as flight schedule, rates, and shipment information to customers in a timely manner. Collaborate with customers and airline principals to drive dynamic flight plans that meet sales and demand forecast; manage proper control of ULDs. Coordinate and communicate with Scheduling team in Head Office for all sales and operational matters related to schedule change or cancellation, load plan, etc. in a timely manner. Coordinate and communicate with Ground Handling Agent for all operational matters including cargo acceptance status, change of flight plan and load plan, and other shipment‑related issues, and provide necessary solutions. Monitor customers’ performance on shipment irregularity, late tendering of shipments and documents and communicate to agents for corrective actions. Handle customers’ requests and complaints and provide necessary support and service in a professional manner. Compile market intelligence, sales and operational data and prepare relevant reports to management on a weekly and monthly basis. Perform shift duties as per roster (40 hours/week) and any other ad hoc duties including ramp activities at airport as assigned by the company. Working location: Airport or Town Office Application Questions Are you willing to relocate for this role? How many years' experience do you have with project planning and scheduling? How many years' experience do you have with forecasting for businesses? Which of the following statements best describes your right to work in Hong Kong? Have you worked in a role where you were responsible for vendor management? What's your expected monthly basic salary? How many years' experience do you have as a Management Officer? Are you willing to undergo a pre-employment background check? #J-18808-Ljbffr


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