Regional IT
4 months ago
hong kong, Hong Kong SAR China
Projob21.com Ltd.
Full time
- Regional IT & Infrastructure L1 to L3 Support
- Global Top 3 Private Equity Investment Mgmt
- Multi-cultural & Rewarding Package
- Accountable for L1 to L3 regional IT, LAN/WAN, Networking and Infrastructure Support
- Provide quality services that call for extensive communication with corporate users, global IT Engineer/Support & external vendors
- Ensure fulfilment of IT governance and regulatory requirements
- Facilitate IT transformation projects to cater for business/regulatory requirements
- Regional headcount to provide 1st/2nd level IT support to the North Asia Branches with over 500 users from front to back offices
- Troubleshoot/Facilitate IT desktop, applications, 3rd party systems, and E-banking solutions
- Support relocation projects by working in collaboration with Infrastructure and external vendors across the region
- Generate business insights and prepare the storyline to present to business partners
- Use Machine Learning techniques to optimize prediction models
- Create and improve data visualization and decision tools for the business
- As part of the regional agile team to formulate digitalization strategies by understanding users’ and clients’ requirements and implementing feasible solutions through collaborating with cross functional stakeholders from IT engineer, investment, risks, L&C and operations departments
- Develop roadmap by consulting senior management and adopting industry best practices
- Promote the awareness and adoption of new business, product & technology models
- Enhance the operational efficiency
- Work under the Operation Hub to make sure the cross border e-Commerce business runs smoothly
- Collect sales & business data from different sources and conduct periodic analysis
- Review the SOPs and propose improvement plans to enhance operational efficiency
- Degree Holder in IT/related discipline
- 6yrs’+/- regional IT & Infrastructure support earned from int’l financial institutions
- Proven expertise in troubleshooting network; PC hardware and MS Windows network environment
- Proactive team player with seasoned communication skills
- Familiar with MS infrastructure, desktops platforms, VMware, Nutanix, AWS, multi-carrier WANs, DHCP, DNS, Active Directory
- Credentials in ITIL, CCNA or MCSE certification is a definite advantage
