Senior Manager, Process Re-engineering

Senior Manager, Process Re-engineering - Organization & Productivity Management Senior Talent Acquisition Manager at The Bank of East Asia 4 days ago Be among the first 25 applicants Direct message the job poster from The Bank of East Asia (BEA) Responsibilities Optimize the processes under review to realise and achieve efficiency gain and/or cost savings and report the relevant parties where appropriate Optimize the bank’s resources to enhance productivity and scalability for continuous growth and adopt technologies together with mindset change to uplift end-to-end processes to improve customer experience Identify opportunities for cost efficiency, productivity and service quality improvement and take ownership to drive from inception to implementation. Solve complex problems and deliver financial results, which contribute to the achievement of project assignments Analyze, recommend and develop productivity management tools and methodologies, e.g. work measurement, key process performance indicators, sales management KPIs, etc. Establish and use quality metrics to drive change and deliver measured improvements Clearly define outputs in the form of gains that can easily be measured and quantified Define project scope, resources requirements and assign responsibilities for project team members Communicate progress, deliver recommendations and facilitate decisions with stakeholders and senior executives Work with any function in the Bank to identify productivity & service quality improvement needs, create common goals for concerned parties to collaborate, and facilitate the execution Work with the Section Head to deploy methodologies, tracking and evaluation mechanism to enhance productivity and work quality for department members Multiply change agents in the section through the cultivation of continuous improvement mindset Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity; and Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work Requirements University graduate and/or holder of professional qualification of banking & finance; TQM; business management, and/or relevant disciplines Minimum of 10 years' banking experience of process re-engineering, total quality management, change management, business performance analysis and/or customer experience management, business/channel development Six Sigma Black Belt certification or Lean Certification preferred Experience in leading and driving retail branch digitalization (banking industry) projects and initiatives are highly advantageous Proven ability to build strong, cohesive partnerships and work effectively with the business, operations, technology and other key stakeholders In-depth knowledge of business process review, improvement and re-engineering theory and procedures Serving as a strong change advocate who pursues organizational change tactfully Ability to prioritize/manage time and a willingness to tackle new and difficult challenges and manage through ambiguity Demonstrating the ability to quickly understand how a team works and the ability to influence, motivate and get along with others Use slides, graphs, charts and tools to tell the story and show process improvement in highly visible and easily understood visual forms Exceptional facilitation and presentations skills Strong strategic, analytical and problem solving skillsStrong leadership and communication skills; executive level verbal and written presentation skills is a must Extroverted, conscientious, achievement oriented, open-minded and positive Please apply online via the BEA Careers website at or by clicking the "Apply Now" button below. Kindly note that if you are a new user, you have to first create your User Profile before you can apply. Personal data provided by job applicants will be used for recruitment purposes only and will be treated in accordance with the Bank's Personal Information Collection (Employees) Statement and Privacy Policy Statement. Applicants who are not invited for interviews within six weeks may consider their applications unsuccessful and the personal data collected will be destroyed after 1 year. Seniority level Mid-Senior level Employment type Full-time Job function Project Management, Consulting, and Strategy/Planning Banking and Financial Services #J-18808-Ljbffr