Head of Partnership
5 days ago
We are seeking a Senior Manager / Head of Member Relations & Engagement to lead the member-facing operations of an exclusive Private Venue. This role is pivotal in delivering exceptional experiences for high-net-worth members, driving acquisition, retention, and engagement while upholding the club's reputation for excellence. The ideal candidate is a seasoned leader with proven expertise in luxury hospitality, private club management, and relationship-building with discerning clientele. Operational Leadership & Team Management Lead and manage a high-performing member relations team, including front desk, concierge, docent, and engagement specialists, ensuring alignment with the club's service standards. Recruit, train, and mentor team members to deliver world-class hospitality and personalised service. Set clear KPIs and performance goals for the team, providing ongoing coaching and development. Foster a collaborative and positive work culture that prioritises service excellence and continuous improvement. Oversee daily club operations, ensuring seamless integration of facilities, member services, and event programming. Develop and enforce Standard Operating Procedures (SOPs) to guarantee consistency and efficiency. Member Acquisition & Retention Drive new member acquisition through targeted outreach, personalized engagement, and leveraging networks. Design and implement retention programs that strengthen loyalty and long-term engagement. Monitor member feedback and engagement metrics to refine strategies and improve satisfaction. Ensure all member-facing staff consistently demonstrate luxury service standards and consultative selling skills. Oversee consignment sales programs and align initiatives with member interests and revenue objectives. Implement service audits and feedback loops to maintain elite standards. Member Experience & Partnerships Curate and deliver exclusive member experiences, including private events, cultural programs, and lifestyle activations. Develop personalized VIP CRM strategies to enhance member satisfaction and loyalty. Build strategic partnerships with luxury brands and lifestyle providers to expand member benefits. Address escalated issues with discretion and implement feedback-driven improvements. This is an opportunity to join a large organisation in the Luxury industry with a strong presence in Hong Kong. The company is focused on delivering exceptional services and fostering relationships with key partners and investors to drive growth and success. Requirements Minimum 8-10 years of leadership experience in luxury hospitality, private clubs, or premium lifestyle brands. Proven track record in team leadership, member relations, and operations management. Deep understanding of high-net-worth clientele expectations and ability to deliver bespoke experiences. Hands‑on experience implementing and optimising CRM systems for personalised engagement. Excellent interpersonal and communication skills; fluency in English required, Cantonese/Mandarin preferred. Open to foreign candidates with relevant luxury hospitality or member club experience. Benefits Permanent position within a reputable financial services organisation in Kowloon. Comprehensive benefits package to support work‑life balance. Opportunities for professional growth and development. Join a world leading Luxury Lifestyle organisation This is a great opportunity to advance your Partnership Career in Leadership. #J-18808-Ljbffr
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Head of Innovation
3 days ago
Kowloon, Hong Kong SAR China Hang Seng Bank Limited Full timeA leading financial institution in Hong Kong seeks a Head of Innovation and Partnership to shape its technology future. The role involves establishing strategic partnerships, leading innovation strategies, and representing the bank to regulators and industry bodies. The ideal candidate has significant experience in financial services or technology, strong...
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Head of Innovation
3 days ago
Kowloon, Hong Kong SAR China HSBC Full timeA leading bank in Hong Kong seeks a Head of Innovation and Partnership to drive the bank's technology strategy, focusing on building strategic partnerships with technology firms and fintechs. The ideal candidate will have extensive experience in innovation roles within regulated environments and a deep understanding of the financial services landscape. This...
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Head of Partnership
2 weeks ago
Kowloon, Hong Kong SAR China Michael Page Full timeJoin to apply for the Head of Partnership - Luxury Lifestyle role at Michael Page Join a world leading Luxury Lifestyle organisation! This is a great opportunity to advance your Partnership Career in Leadership. About Our Client This is an opportunity to join a large organisation in the Luxury industry with a strong presence in Hong Kong. The company is...
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Head of Innovation
5 days ago
Kowloon, Hong Kong SAR China Hang Seng Bank Ltd Full timeHead of Innovation & Digital Partnership Some careers have more impact than others. If you’re looking for a role where you can continue to make an impression, take the next step at Hang Seng where your contributions will always be valued. Chief Information Office In Hang Sang Technology, we continually improve our capabilities through innovative...
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Head of Luxury Partnerships
2 weeks ago
Kowloon, Hong Kong SAR China Michael Page Full timeA leading recruitment firm in Hong Kong is seeking a Head of Partnership to lead member relations in a luxury lifestyle setting. This executive role involves driving member acquisition and retention, implementing CRM strategies, and delivering bespoke experiences. The ideal candidate will have over 8 years' leadership experience in luxury hospitality and...
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Head of Partnership
3 days ago
Kowloon, Hong Kong SAR China Michael Page International (Hong Kong) Limited Full timeJoin a world leading Luxury Lifestyle organisation! This is a great opportunity to advance your Partnership Career in Leadership. About Our Client This is an opportunity to join a large organisation in the Luxury industry with a strong presence in Hong Kong. The company is focused on delivering exceptional services and fostering relationships with key...
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Head of Global Logistics Sales
5 days ago
Kowloon, Hong Kong SAR China Charterhouse Limited Full timeA fast-growing logistics solution provider in Hong Kong is seeking a dynamic Head of Sales to expand their client base and drive strategic partnerships. The ideal candidate will have over 5 years of experience in sales or business development, particularly in eCommerce or logistics. Responsibilities include identifying new business opportunities, maintaining...
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Head of Luxury Partnerships
3 days ago
Kowloon, Hong Kong SAR China Michael Page International (Hong Kong) Limited Full timeA leading luxury lifestyle organization is seeking a Senior Manager / Head of Member Relations & Engagement in Kowloon to oversee member operations in an exclusive private venue. The role involves leading a high-performing team, enhancing member experiences, and driving engagement through strategic partnerships. The ideal candidate has at least 8-10 years of...
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Head of Innovation
18 hours ago
Kowloon, Hong Kong SAR China Hang Seng Bank Full timeHead of Innovation & Digital Partnership - Hang Seng Bank (HK) Join to apply for the Head of Innovation & Digital Partnership - Hang Seng Bank (HK) role at Hang Seng Bank. Some Careers Have More Impact Than Others. If you’re looking for a role where you can continue to make an impression, take the next step at Hang Seng where your contributions will always...
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Head of Innovation
3 days ago
Kowloon, Hong Kong SAR China Hang Seng Bank Limited Full timeSome careers have more impact than others. If you’re looking for a role where you can continue to make an impression, take the next step at Hang Seng where your contributions will always be valued. Chief Information Office In Hang Sang Technology, we continually improve our capabilities through innovative technologies, delivering a comprehensive range of...
